General Session

"Realizing the Potential of Information Resources: Information, Technology, & Services"
New Orleans, Lousiana
November 28 - December 1, 1995

Featured Speakers

James Johnson
"The Future is Now--What Do You Do When Dreams Come True?"

James Johnson, Vice Provost for Information Technology at Emory University, will speak about the possibilities technology brings to higher education in his talk, "The Future is Now--What Do You Do When Dreams Come True?"

Many of us have dreamed of a future when everyone would have a powerful networked computer available to them. As we get close to realizing this dream, we are faced with the challenge of delivering on the promise. To see our dream come true is both a blessing and a curse because the future is now! To deliver on the promise we must change the way most of us have thought and operated in the past. Organizational hierarchies no longer work. Adversarial relationships are replaced by partnerships, and the economics we learned in school are turned upside down. Above all we must embrace technologies that transcend organizational boundaries. We are at the point where information technology can no longer be put on top of existing practice, but must transform and change those processes. Strategies and examples of where this is feasible will be presented. Also new technologies that allow us to change processes, demand that we change the skills of our staff.

Clara Adams-Ender
"Caring About People with Enthusiasm"

Clara Adams-Ender, formerly a Brigadier General in the U.S. Army, and now President/CEO of CAPE, Associates, "Caring About People with Enthusiasm".

Bringing her message of caring and its impact on management, quality, and productivity, Adams-Ender will elaborate on the important aspects of management: Commitment, Action, Responsibility, Integrity, eNcouragement, and Giving=CARING.

Ann Rhoades
"Who Is the Customer"

Ann Rhoades, Senior Vice President of Human Resources for Doubletree Hotels and formerly Senior V.P., People Department, Southwest Airlines, "Who Is the Customer"

Adding a new dimension to the definition of "your" customers, Rhoades will discuss the effects of defining customers, both internally and externally, and offer ideas for proactively gaining customers' commitment and dedication.