Case Studies

Case Studies are institution-specific or topic-specific reports designed to exemplify important themes, trends, and experiences in the management of information technology investments and activities. Case Studies relate to, and are undertaken as part of, specific ECAR Research Studies.

The lock icon indicates content that may be accessed only by eligible ECAR subscribers.

	Apr 17, 2008	ITIL at New York University: A Framework for Excellence By Judith A. Pirani, Mark C. Sheehan, and Bob Albrecht
	Feb 14, 2008	University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide By Donald Z. Spicer and Judith A. Pirani
	Dec 21, 2007	University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations By Judith A. Pirani and Donald Z. Spicer
	Dec 03, 2007	Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization By Bob Albrecht and Judith A. Pirani
	Sep 12, 2007	The Kuali Group: Effective Practices and Structures Foster a Successful Collaboration By Bob Albrecht and Judith A. Pirani
	Sep 12, 2007	Disaster Recovery: A Multi-Institutional Collaboration at the University of California System By Bob Albrecht and Judith A. Pirani
	Mar 29, 2007	Seizing the Moment: A New Model for Disaster Recovery at Florida State University By Judith A. Pirani and Donald Z. Spicer
	Mar 29, 2007	Shared Responsibility for Business Continuity: The Team Approach at UCLA By Mark C. Sheehan and Ronald Yanosky
	Mar 29, 2007	University of California, Davis: Creating an Institutional Framework for Business Continuity By Judith A. Pirani and Bob Albrecht
	Mar 29, 2007	Post-9/11 Emergency Response and Business Continuity Changes at Pace University and New York University By Donald Z. Spicer, Bruce A. Metz
	Nov 03, 2006	Most Improved: How Four Institutions Developed Successful IT Security Programs By Judith A. Pirani and Donald Z. Spicer
	Oct 17, 2006	The Virginia Alliance for Secure Computing and Networking (VA SCAN): A Statewide Collaborative IT Security Resource By Judith A. Pirani and Donald Z. Spicer
	Oct 12, 2006	Baylor University's IT Security Risk Assessment Program By Judith A. Pirani and Bob Albrecht
	Jul 14, 2006	A Collaborative IT Support Model for Research at Georgetown University By Judith A. Pirani and Donald Z. Spicer
	May 23, 2006	Supporting Research Computing Through Collaboration at Princeton University By Judith A. Pirani, Donald Z. Spicer and Ronald Yanosky
	Feb 08, 2006	Calit2: A Case Study in a Next-Generation Research Environment By Donald Spicer and Bruce Metz
	Dec 12, 2005	University of Phoenix: Driving Decisions Through Academic Analytics By Judith A. Pirani and Bob Albrecht
	Dec 12, 2005	University of California, San Diego: Increasing Operational Efficiencies Through Business Process Redesign and Analytics By Judith A. Pirani and Bob Albrecht
	Oct 12, 2005	Digital Recollections By Erika Woolsey, Jocelyn Woolsey and Matt Woolsey With an introduction by Kristina Woolsey
	Jul 25, 2005	Digital Humanities at the Crossroads: The University of Virginia By Harvey Blustain and Donald Spicer
	Jul 25, 2005	A New Model for Supporting Research at Purdue University By Donald Spicer and Bruce Metz
	Jun 15, 2005	Optimizing Business Processes at Brooklyn College and the City University of New York By Judith A. Pirani
	Jun 15, 2005	Iowa State University’s Business and Finance Division Project Evaluation and Implementation Methodology By Julie A. Ouska and Judith A. Pirani
	Feb 07, 2005	Network Funding Models: Cornell University; University of California, San Diego; and University of Wisconsin–Madison By Philip J. Goldstein and Gail Salaway
	Feb 07, 2005	Using Mobile Technology to Enhance Students' Educational Experiences By Petra Wentzel, Ron van Lammeren, Mathilde Molendijk, Sytze de Bruin, and Alfred Wagtendonk
	Feb 07, 2005	Implementing an IP-based Voice, Data, and Video Converged Network at SUNY Cortland By Judith A. Pirani
	Dec 02, 2004	Shared IT Services: Three Examples of Multi-Institutional Collaboration By Bob Albrecht, Philip J. Goldstein, Judith A. Pirani, and Donald Z. Spicer
	Dec 02, 2004	PRISM: IT Project and Resource Management at the Texas Tech University System By Robert B. Kvavik and Donald Spicer
	Dec 02, 2004	Developing an Institutional Perspective on the Information Technology Function: The Case of Cornell University By Harvey Blustain and Philip J. Goldstein
	Oct 04, 2004	Capitalizing on Opportunity: Innovative Teaching and Collaborative Learning at Emory University By Bob Albrecht, Bob Bender, and Robert B. Kvavik
	Jun 14, 2004	Alignment Based on Strategic Priorities at the University of Delaware By Bob Albrecht and Judith A. Pirani
	May 10, 2004	A Case of Good Management: IT Alignment at Calvin College By Bob Albrecht and Bob Bender
	May 10, 2004	Using an IT Governance Structure to Achieve Alignment at the University of Cincinnati By Bob Albrecht and Judith A. Pirani
	Apr 26, 2004	Achieving Alignment Through Strategic Information Technology Management at The University of Memphis By Phil Goldstein
	Apr 13, 2004	Reflections on Information Technology Leadership in Higher Education By Phil Goldstein
	Oct 13, 2003	Incident Response: Lessons Learned from Georgia Tech, the University of Montana, and the University of Texas at Austin By Judith A. Pirani
	Oct 13, 2003	Information Technology Security at Indiana University By Bob Albrecht and Judith B. Caruso
	Oct 13, 2003	Information Technology Security at MIT By Judith A. Pirani and John Voloudakis
	Oct 13, 2003	Information Technology Security at the University of Washington By John Voloudakis with Paula King
	Jul 16, 2003	Supporting e-Learning at the University of Central Florida By Dave Fawcett
	Jul 16, 2003	Supporting e-Learning at University of Phoenix By Judith Pirani
	Jul 16, 2003	Supporting e-Learning at the University of Southern California By Dave Fawcett
	Jul 16, 2003	Supporting e-Learning at Virginia Polytechnic Institute and State University By Judith Pirani
	Jul 16, 2003	Supporting E-Learning at Colgate University By Judith A. Pirani
	Jul 16, 2003	Supporting E-Learning at St. Philip's College By Dave Fawcett
	Dec 04, 2002	Enterprise Systems at Smith College By John Voloudakis
	Dec 04, 2002	Enterprise Systems in the Contra Costa Community College District By Richard N. Katz and Paula King
	Dec 04, 2002	Enterprise Systems at Three University Systems: California State University, University System of Georgia, University of Wisconsin System By Judith Caruso and Paula King
	Dec 04, 2002	Institutional Transformation through Enterprise Systems at the University of Minnesota By Judith A. Pirani and Richard N. Katz
	Aug 19, 2002	Shared IT Services at the Associated Colleges of Central Kansas By Ellen Hassett, Peter Cunningham, Emillia Kancheva, Matt Newsome, Sara Wells
	Aug 19, 2002	IT Outsourcing at the California State University By Ellen Hassett, Peter Cunningham, Emillia Kancheva, Matt Newsome, Sara Wells
	Aug 19, 2002	IT Outsourcing at the University of Alberta By Ellen Hassett, Peter Cunningham, Emillia Kancheva, Matt Newsome, Sara Wells
	Aug 16, 2002	Wireless Networking at The University of Tennessee By Paul Arabasz and Judith Pirani
	Aug 16, 2002	Wireless Networking at Indiana University By Paul Arabasz and Judith Pirani
	Aug 16, 2002	Wireless Networking at Carnegie Mellon University By Paul Arabasz and Judith Pirani
	Aug 16, 2002	Wireless Networking at Drexel University By Paul Arabasz and Judith Pirani
	Aug 16, 2002	Wireless Networking at Salt Lake Community College By Paul Arabasz and Judith Pirani
	Aug 16, 2002	Wireless Networking at Dartmouth College By Paul Arabasz and Judith Pirani