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Katherina E.G. Sorrentino

Katherina E.G. Sorrentino
Assistant Director, Customer Support & Relations
University of Connecticut
Storrs, Connecticut
UNITED STATES

Katherina E.G. Sorrentino

Biography

Katherina (Kathie) Sorrentino has been with the University of Connecticut
for 23 years -- focused on Information Technology. The 23 years have
been with the division of University ITS, starting as a technician
(mainframes
to personal computers) and then managing several areas to include academic
computing, Help Desk, consulting services, central and distributed server
support, academic labs and desktop support, web development and IT
education.
Her current role with University ITS is Customer Support & Relations -- the Help Center, Accounts, Technology Support Services, Problem/Change Management, and Telephone Operations. In addition, Kathie acts as the
customer's
advocate, the negotiator of
service level agreements, and the communicator of services (new and
changing).

Presentations

Recent Presentations
EventSessionDate
NERCOMP 2002Technological Support for Learning03/19/2002
NERCOMP 2001Faculty Development and Instructional Support for Online Curricula03/20/2001

Interests

Tags
Project Management
User Support Services
Leadership/Management
User Services

Membership Information

General Info

Membership Information
OrganizationStatus
EDUCAUSEParticipating Representative

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