The online conference will be held from 8:00 a.m. Wednesday, November 4, to 11:30 a.m. Friday, November 6. Note that all times are listed in Mountain Time. Program details including session dates, times, abstracts and speakers are online.
2. What time zone is it in?
All times are listed in Mountain Time. To determine session times in your time zone, please visit The World Clock's Time Zone Converter.
3. How can I keep track of my itinerary?
You must be logged in to use the itinerary builder. After you click on a session, you'll see an "add me" button. After you've added all of your sessions, you can import these details into an Outlook calendar via iCalendar, found at the bottom of each program page.
4. What does my registration include?
Your registration fee includes access to general and featured sessions; point/counterpoint sessions; a selection of track sessions and lightning rounds; interactive discussion sessions with experts about current hot topics; and EDUCAUSE Central Online—a web-based community hub where you can join chat sessions or network with others within Adobe Connect. Also included in your registration are all session recordings from the face-to-face event, a $300 value, which will be mailed after the conference.
5. Will EDUCAUSE online participants have access to a registration list?
You can access the registration list for the meeting you're registered for.
6. How will the event work?
Each session will be accessible inside the Adobe Connect EDUCAUSE 2009 Online meeting room.
For streamed EDUCAUSE 2009 sessions (general, featured, point/counterpoint, and concurrent sessions), links will be provided inside Adobe Connect. When you click on a link, a new window with access to the live video stream and opportunities to submit questions for speakers will be available.
Online-only sessions will be conducted inside Adobe Connect, where presenters will have an opportunity to share presentations using PowerPoint slides and directly interact with attendees via session audio and polling. Inside the virtual space, participants can submit questions for speakers and communicate with colleagues using the chat feature.
7. How should I get ready?
Sessions will be delivered online via Adobe Connect and Sonic Foundry's Mediasite streaming service.
You will need: an Ethernet line (recommended for participants and required for presenters); a broadband connection (minimum bandwidth requirement is 56 KB); cookies enabled in your web browser; areliable telephone line (preferably landline) in case you experience audio difficulties during the event; Adobe Connect with a username/PW; and Silverlight.
Before the event begins, please run the Adobe Acrobat Connect Connection Test. The test takes approximately 30 seconds and will verify that your computer meets hardware and software requirements to use Adobe Connect, and will provide instructions for installing Adobe Flash, if needed. If you have problems completing the test, or installing required software please contact support@clarix.com or visit Adobe Support for more information.
Before the event begins, install Silverlight 1.0 or later. The installation directions depend on your operating system, so please see the technical requirements OS section for details.
8. Where do we start each day?
The Adobe Connect EDUCAUSE 2009 Online meeting room is your home base. All sessions, including links to the streamed sessions and access to online-only sessions, will be available in this space. After you register, you will receive a username/password that will allow you access this site.
9. Should we choose all of our preferred sessions when we register or on the spot before each session starts?
You do not need to choose your sessions when you register, although you can add them to your itinerary builder after you're registered (and if you're logged in).
You can decide which session you'd like to stream just before the session start time, and you can flip between sessions as you'd like.
If you're in a group, someone would need to be in the room to choose a session and click on the appropriate link.
10. Can we bounce between concurrent sessions?
Sure, you can flip between sessions as you'd like.
11. If we choose certain sessions over others, will we have access to those other presentations?
We'll have URLs available for all streamed sessions, so, yes, after they're recorded, you can watch the other streamed sessions.
12. Will there be audio only or video as well?
The streamed EDUCAUSE 2009 sessions include the general, featured, point/counterpoint, and concurrent sessions and will be shown as video streams.
The online-only sessions will be conducted inside Adobe Connect, where presenters will have an opportunity to share presentations using PowerPoint slides and directly interact with attendees via session audio and polling. Inside the virtual space, participants can submit questions for speakers and communicate with colleagues using the chat feature.
1. Do I need a username and password? What is it? When do I get it? Where do I use it?
Yes, you'll need a username and password to access the Adobe Connect meeting room, which is your home base.
Depending on when you registered, you may have already received it. Regardless, we'll send everyone their username and passwords by October 28. We also plan to send the group a daily message reminder.
2. Who should I contact if my username/password doesn't work or if I can't find it?
Your registration fee is for a single login access for one computer/meeting location. The group facilitator or whoever registers for the event, will receive the necessary username and password information.
1. Do you have any suggestions for how to facilitate or host a group event?
We suggest that you:
Reserve a room large enough to accommodate participants.
See the technical requirements page for specific details and make sure you have the right equipment available and ready.
Make sure you can adjust the sound volume so everyone can hear. We also suggest having speakerphone capabilities to allow you to call in to the conference line in case you have any audio issues.
Review the program and work with your team to select the sessions you'd like to stream. Your registration will provide access for a single computer. Recordings of all sessions will be available after the event.
Review the Campus Team Facilitator Kit, series of resources for developing an event on your campus, including an event planning checklist, worksheets for reflection, and guidelines for facilitating discussion.
Extend an invitation to your campus participants to join the Learning Commons, a Ning network for attendees. *Even if you have just one Adobe Connect registration log-in, multiple people can join this forum (you don't need to be registered). It includes a suite of tools for sharing ideas and information during and after the session that you may find useful. On the day of the event, individuals can chat with fellow participants via a chat room inside Ning.
2. Will the campus team need to be in one location in order to participate?
Yes, your registration fee is for a single login access for one computer/meeting location. The group facilitator or whoever registers for the event, will receive the necessary username and password information.
3. Is it possible for people to participate from different locations on campus and attend different sessions?
You must be registered to receive a username and password. If you have multiple registrations, you will be able to attend from various locations. If you have one registration, you will need to gather in one room.
4. I'd like to view the speaker on one monitor/screen and resources on the other. Is that possible?
Sure. If you set up two projectors and screens, you could project the Adobe Connect space as well as the Ning site. All presentations will start within Adobe Connect. The only separate stream to project would include the Ning and/or Twitter feed (note that the Twitter feed will be available within Ning).
1. Specifically, what do I need in order to participate?
You will need: an Ethernet line (recommended for participants and required for presenters); a broadband connection (minimum bandwidth requirement is 56 KB); cookies enabled in your web browser; areliable telephone line (preferably landline) in case you experience audio difficulties during the event; Adobe Connect with a username/PW; and Silverlight.
Adobe Connect is a virtual space that will allow participants to access streamed sessions as well as online-only sessions.
During online-only sessions, speakers will present their materials using PowerPoint slides and directly interact with attendees via session audio and polling. Inside the Adobe Connect virtual space, participants can submit questions for speakers and communicate with colleagues using the chat feature.
3. I can't install Adobe Connect. Who can help?
Before the meeting, please run the Adobe Acrobat Connect Connection Test. The test takes approximately 30 seconds and will verify that your computer meets hardware and software requirements to use Adobe Connect. If you have problems completing the test or installing required software, please visit the Adobe Support website or call Adobe Connect Technical Support at 800-945-9120.
4. Why do I need Silverlight and what is it?
You need Silverlight in order to view the streamed sessions. You will need to install Silverlight 1.0 or later. The installation directions depend on your operating system, so please see the technical requirements page for more information.
After you install Silverlight, make sure it works by clicking on this test link: www.microsoft.com/Silverlight/Install.aspx
6. You note that we should use an Ethernet connection. Can I use a wireless connection?
Adobe Connect requires a significant amount of bandwidth to provide optimal video and audio quality. Wireless connections are not recommended. If you use a wireless connection, you may experience occasional drops in audio and/or video during the presentations.
7. I'm having audio issues and can't hear the sessions. What do I do?
If you encounter audio issues during the event, you can visit our Audio Troubleshooting Page to explore solutions to common problems inside the interface.
You can also listen to the sessions via this toll-free telephone number: 1-877-944-2300 (access code: 99264#).
8. I'm getting an echo. Why?
Ensure that you are connected to either the audio portion of the Adobe Connect presentation or the conference bridge/phone line, but not both.
If you're listening to the presentation on the conference bridge/phone line, be sure to MUTE your phone.
Check to make sure you're not connected to the Adobe Connect presentation more than once. Close any extra connections, so you only have one connection and your username appears only once in the list of attendees.
9. Who do I contact if I have issues with Adobe Connect, Silverlight, or with my username/password?
For technical issues, please contact 1-877-654-8639 or EDUCAUSE at e09online@educause.edu.
1. What is Ning and why would I need it?
Ning is a social network created specifically for this group. Create your own profile, explore videos, photos, and resources uploaded by your peers, or add your own questions and content. Participants can create virtual groups or add their voice to ongoing discussion threads.
You do not need a username or password. So, if you are hosting a campus group, you can extend an invitation to your on-campus event participants and encourage them to join.
To learn more about Ning or how it might apply on your campus, check out ELI's recent technology brief, 7 Things You Should Know About Ning.
2. Should I create a Ning account?
No, you do not need a username or password.
3. What is the group facilitator kit?
The Campus Team Facilitator Kit is available to groups whose members wish to participate together, in one room, using one registration and one log-in. It includes a list of tips and strategies for facilitating discussion on campus. For more information about hosting a group, please see the above "Group Facilitation" section.
1. Will there be more than one proceedings page for each event?
There will be one proceedings page for both the face-to-face and online event. However, there will be two proceedings messages—one for each group.
Only online participants will have access to the recorded Adobe Connect sessions, and that link will be listed in the proceedings message.
2. Can I watch the streamed sessions after the event?
Yes, we'll post streamed sessions on the proceedings page about a week after the event ends.
3. When will we receive the session recordings?
All registered attendees, who paid in full, will receive the session recordings about two weeks after the event ends. They will be mailed out on November 16.
Unless otherwise noted, EDUCAUSE holds the copyright on all materials published by the association, whether in print or electronic form. In certain cases the work remains the intellectual property of the individual author(s) (see Special Circumstances). Content from conference speeches, presentations, blogs, wikis and feeds reflect the opinions of the author, and not necessarily those of EDUCAUSE or its members.
