 |
|
 |
 |
|
E09 Hybrid
|
 |
Collaborating Outsourcing of the IT Help DeskTrack: Track Session Session Type: Client Services Theme(s): Client Services Thursday Nov 5th, 2009 8:10 AM - 9:00 AM Korbel Ballroom 2A/3A 973 reads Change Timezone TIMEZONE
Select your location for the program to reflect times local to you: Have you added services without adding staff or support? Is your help desk staff overly stressed trying to keep up with phone calls and e-mail? Find out how Pima Community College and Arizona State University eased the burden for help desk staff by collaborating with an outside partner. The convener for this session is Alison Stillwell, Loyola University Chicago VideoLive Video and slides from the presentation are being provided through the generous support of Sonic Foundry. Speakers
Bookmark/Search this page with:
|
 |
 |
 |
||
| Unless otherwise noted, EDUCAUSE holds the copyright on all materials published by the association, whether in print or electronic form. In certain cases the work remains the intellectual property of the individual author(s) (see Special Circumstances). Content from conference speeches, presentations, blogs, wikis and feeds reflect the opinions of the author, and not necessarily those of EDUCAUSE or its members. | |||
