Crowdsourcing: The Collaborative Help Desk | EDUCAUSE

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E09 Hybrid 2009 EDUCAUSE Annual Conference ATTEND IN DENVER Program: Face-to-Face Registration Hotel & Travel PARTICIPATE ONLINE Program: Online Event Registration Technical Requirements Participant Information: Online Event Frequently Asked Questions SPEAKER/CORPORATE INFO Sponsor & Exhibitor Participation Speaker Information CONFERENCE COMMUNITY Networking & Social Media Program Committee Volunteer		Crowdsourcing: The Collaborative Help Desk Session Type: Discussion Session Wednesday Nov 4th, 2009 3:50 PM - 4:40 PM Meeting Room 303 321 reads This discussion will refine the concepts of crowdsourcing and mass intelligence and provide several notable examples of their vast potential when they're used together. As higher education faces the challenge of supporting increasingly broad-spectrum IT services for a progressively sophisticated user population while facing tighter institutional and IT budgets, this session will also offer an in-depth examination of a potential win-win for higher education: crowdsourcing the IT help desk. Speakers Speakers Dewitt Latimer Chief Technology Officer University of Notre Dame crowdsourcing \| EDUCAUSE09 \| Support Services 321 reads Bookmark/Search this page with:
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