IT Metrics

Track: Discussion Session
Session Type: Discussion Session

Wednesday

Nov 4th, 2009

3:50 PM - 6:10 PM

Meeting Room 405

752 reads

TIMEZONE

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TIMEZONE

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This group focuses on developing, collecting, and reporting IT metrics, leveraging peer efforts, and identifying benchmarks to improve the overall performance of IT departments. Frequently used metrics are customers' feedback on IT services, balanced with internally recorded metrics of actual customer IT services usage. A constant goal of this group is to assist others in implementing metrics in a more rigorous, meaningful, and timely manner.

Speakers

Speakers

Martin Klubeck

Strategy & Planning Consultant

University of Notre Dame

Adam D. Smeets

Manager, Digital Media Services

Loyola University Chicago

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E09 Hybrid Return to E09 Program		IT Metrics Track: Discussion Session Session Type: Discussion Session Wednesday Nov 4th, 2009 3:50 PM - 6:10 PM Meeting Room 405 752 reads Change Timezone TIMEZONE Select your location for the program to reflect times local to you: This group focuses on developing, collecting, and reporting IT metrics, leveraging peer efforts, and identifying benchmarks to improve the overall performance of IT departments. Frequently used metrics are customers' feedback on IT services, balanced with internally recorded metrics of actual customer IT services usage. A constant goal of this group is to assist others in implementing metrics in a more rigorous, meaningful, and timely manner. Speakers Speakers Martin Klubeck Strategy & Planning Consultant University of Notre Dame Adam D. Smeets Manager, Digital Media Services Loyola University Chicago Customer Service \| EDUCAUSE09 \| Metrics 752 reads Bookmark/Search this page with:
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