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Ignorance Isn't Bliss: How to Find Out What Your Clients Really Need

Session Type: Leadership and Management
Friday
Nov 6th, 2009
8:10 AM - 9:00 AM
Meeting Room 708/710/712
533 reads
Providing IT tools and resources that meet client expectations requires persistent and creative efforts to understand their needs. Presenters in this lightning round will describe surveys, face-to-face discussions, and other means of learning about client needs and how to effectively follow up on those expressed needs.

Speakers

Vanessa J. Baca
IT Communication Specialist 
University of New Mexico 
Carlyn Foshee Chatfield
Manager, IT Technical Communications 
Rice University 
LeCarla A. Gilmere
IT Senior Manager 
University of Colorado at Boulder 
Jeffrey L. Overholtzer
Director of Strategic Planning and Communication 
Washington and Lee University 
David L. Smallen
Vice President, Information Technology 
Hamilton College 
Joshua Wilson
Director for Integrated Services 
Brandeis University 

Resources


The convener for this session is Roberta M. Roth, Nevada System of Higher Education

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