Technical Requirements

General sessions and project parlors will be presented in real-time inside an Adobe Connect virtual learning environment.

To participate, you will need:

An Ethernet line (recommended for participants and required for presenters).
A broadband connection (minimum bandwidth requirement is 56 KB).
Cookies enabled in your web browser.
A reliable telephone line (preferably landline) in case you experience audio difficulties during the event.
Adobe Connect with a username/PW (see below details).
Silverlight (see below details).

Additional OS, browser and software requirements are listed below.

Contact Information

If you experience any technical issues with adobe connect (virtual meeting room) or silverlight (streamed sessions), or if you have any issues with your username/password, please contact:

Phone: 1-877-654-8639
E-mail: e09online@educause.edu

Audio Issues

The conference call line will not be available until the event has started. Audio will be provided via the web conferencing room, and if you have any difficulties, you should visit our Audio Troubleshooting Page. However, if you lose audio completely, please listen to the sessions via one of the following toll-free telephone numbers.

If you have any problems with one of these numbers, please e-mail Voicetext at conference@voicetext.com. Include the the error message, and they'll respond to you ASAP.

United States and Canada: 1-877-944-2300 (access code: 99264#)
Columbia, New Zealand, the Netherlands, Norway and the United Kingdom: 00 800 2200 4444 (access code 99264#)
Japan: 010 800 2200 4444 (access code 99264#)
Barbados: 1-877-944-2300 (access code: 99264#). If you have any problems with this number, please use the tollnumber 1-512-225-9559 and/or contact conference@voicetext.com.

Getting Ready

Please run the Adobe Acrobat Connect Connection Test at least one week before the event. The test takes approximately 30 seconds and will verify that your computer meets hardware and software requirements to use Adobe Connect. If you have problems completing the test or installing required software, please visit the Adobe Support website or call Adobe Connect Technical Support at 800-945-9120.

Install Silverlight 1.0 or later. The installation directions depend on your operating system, so please see the below OS section for details. After you install Silverlight, please make sure it works by using this test link.

Username and Password: Before the event begins, all registered participants will receive an e-mail with the subject line, "EDUCAUSE 2009 Online: Important Information." This e-mail will include your log-in information.

Participant & Presenter OS, Browser and Software Requirements

Windows

Windows XP SP2+ or Windows Vista (NOTE: Windows 7 has not been tested)
Internet Explorer 6.0 SP1+
Mozilla Firefox 2.0+ with Silverlight 1.0 or later (viewers are prompted to install this when attempting to view a presentation)
Adobe Flash Player 9+
Windows Media Player 9+

Macintosh

Mac OS X v10.4.8+
Safari 2.0.4+
Silverlight1.0 or later (viewers are prompted to install this when attempting to view a presentation) Note: Flip4Macmust be removed prior to installation.
Mozilla Firefox 2.0+
Adobe Flash Player 9+

Linux

SUSE Enterprise Desktop 10+, openSUSE 11.0+, Ubuntu 8.04+, Fedora Core 9
Mozilla Firefox 2.0+
Adobe Flash Player 9
Moonlight Project
Microsoft Media Pack for Moonlight

E09 Hybrid 2009 EDUCAUSE Annual Conference ATTEND IN DENVER Program: Face-to-Face Registration Hotel & Travel PARTICIPATE ONLINE Program: Online Event Registration Technical Requirements Participant Information: Online Event Frequently Asked Questions SPEAKER/CORPORATE INFO Sponsor & Exhibitor Participation Speaker Information CONFERENCE COMMUNITY Networking & Social Media Program Committee Volunteer		Technical Requirements General sessions and project parlors will be presented in real-time inside an Adobe Connect virtual learning environment. To participate, you will need: An Ethernet line (recommended for participants and required for presenters). A broadband connection (minimum bandwidth requirement is 56 KB). Cookies enabled in your web browser. A reliable telephone line (preferably landline) in case you experience audio difficulties during the event. Adobe Connect with a username/PW (see below details). Silverlight (see below details). Additional OS, browser and software requirements are listed below. Contact Information If you experience any technical issues with adobe connect (virtual meeting room) or silverlight (streamed sessions), or if you have any issues with your username/password, please contact: Phone: 1-877-654-8639 E-mail: e09online@educause.edu Audio Issues The conference call line will not be available until the event has started. Audio will be provided via the web conferencing room, and if you have any difficulties, you should visit our Audio Troubleshooting Page. However, if you lose audio completely, please listen to the sessions via one of the following toll-free telephone numbers. If you have any problems with one of these numbers, please e-mail Voicetext at conference@voicetext.com. Include the the error message, and they'll respond to you ASAP. United States and Canada: 1-877-944-2300 (access code: 99264#) Columbia, New Zealand, the Netherlands, Norway and the United Kingdom: 00 800 2200 4444 (access code 99264#) Japan: 010 800 2200 4444 (access code 99264#) Barbados: 1-877-944-2300 (access code: 99264#). If you have any problems with this number, please use the tollnumber 1-512-225-9559 and/or contact conference@voicetext.com. Getting Ready Please run the Adobe Acrobat Connect Connection Test at least one week before the event. The test takes approximately 30 seconds and will verify that your computer meets hardware and software requirements to use Adobe Connect. If you have problems completing the test or installing required software, please visit the Adobe Support website or call Adobe Connect Technical Support at 800-945-9120. Install Silverlight 1.0 or later. The installation directions depend on your operating system, so please see the below OS section for details. After you install Silverlight, please make sure it works by using this test link. Username and Password: Before the event begins, all registered participants will receive an e-mail with the subject line, "EDUCAUSE 2009 Online: Important Information." This e-mail will include your log-in information. Participant & Presenter OS, Browser and Software Requirements Windows Windows XP SP2+ or Windows Vista (NOTE: Windows 7 has not been tested) Internet Explorer 6.0 SP1+ Mozilla Firefox 2.0+ with Silverlight 1.0 or later (viewers are prompted to install this when attempting to view a presentation) Adobe Flash Player 9+ Windows Media Player 9+ Macintosh Mac OS X v10.4.8+ Safari 2.0.4+ Silverlight1.0 or later (viewers are prompted to install this when attempting to view a presentation) Note: Flip4Macmust be removed prior to installation. Mozilla Firefox 2.0+ Adobe Flash Player 9+ Linux SUSE Enterprise Desktop 10+, openSUSE 11.0+, Ubuntu 8.04+, Fedora Core 9 Mozilla Firefox 2.0+ Adobe Flash Player 9 Moonlight Project Microsoft Media Pack for Moonlight
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