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Technical Requirements

To participate, you will need:

  • A high-speed WIRED connection (wireless and/or dial-up are not recommended)
  • Cookies enabled in your web browser
  • Adobe Connect
  • Silverlight
  • Operating system, browser and software requirements are below

Please run the Adobe Acrobat Connect Connection Test at least one week before the event. The test takes approximately 30 seconds and will verify that your computer meets hardware and software requirements to use Adobe Connect. If you have problems completing the test or installing required software, please visit the Adobe Support web site, or call Adobe Connect Technical Support at 1-800-945-9120.

Install Silverlight. The installation directions depend on your operating system, so please see the below OS section for details. After you install Silverlight, please make sure it works by using this test link.

Orientation Session

To help participants maximize their online conference experience, we conducted two orientation sessions. View the recording and slides to see the overview presented by EDUCAUSE President Diana Oblinger and take a "tour" of our online learning environment.

Tuning In: Online Conference

On October 7th and 12th, all registered participants will receive an e-mail message from EDUCAUSE, "Important Information: EDUCAUSE 2010 Online" that will include your username/password.

On the day of the event, you will:

  • Go to the Adobe Connect EDUCAUSE 2010 Online meeting room. (This room will be open an hour before the session begins.)
  • Select "Enter with your login and password."
  • Type in your username and password.

Listen to the session through your computer speakers. If you have any audio difficulties, please visit our Audio Troubleshooting page. However, if you lose audio completely, please listen to the session via one of the following toll-free telephone numbers. If you continue to have problems with one of the below numbers, please send a message to EDUCAUSE Help in the adobe connect chat field during the session or write to E10online@educause.edu.

  • United States and Canada: 1-877-944-2300 (access code: posted in Adobe Connect)
  • Australia: 0011 800 2200 4444 (access code: posted in Adobe Connect)
  • Ireland: 00 800 2200 4444 (access code: posted in Adobe Connect)
  • Mexico: 0018664097767 (access code: posted in Adobe Connect)
  • Netherlands: 00 800 2200 4444 (access code: posted in Adobe Connect)
  • New Zealand: 00 800 2200 4444 (access code: posted in Adobe Connect)
  • United Kingdom: 00 800 2200 4444 (access code: posted in Adobe Connect)

Contact Information

On the day of the event, if you experience any technical issues, please contact:

  • EDUCAUSE Help: in the Adobe Connect chat field
  • Call center: 1-877-654-8639

In the unlikely event of a system failure, all participants will receive an e-mail message with detailed information.

Participant and Presenter Requirements

Windows
  • Windows 7
  • Windows Vista
  • Windows XP
  • Windows Media Player 9 or later
  • Adobe Flash Player 9 or later
  • Silverlight
  • Internet Explorer 8 or later (in 32-bit mode only); Firefox 3 or later
  • Internet Explorer 7 or later; Firefox 2 or later
  • Internet Explorer 6 or later; Firefox 2 or later
Macintosh
  • Mac OS (Intel-based)
  • Adobe Flash Player 9 or later
  • Silverlight
  • Safari 3 or later; Firefox 3 or later
  • Flip4Mac must be removed prior to installation

 
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