E-Mail: Paradigms, Options, and Outsourcing

E-mail is perhaps the most fundamental information technology tool in use today. In higheraeducation there are new options to consider that include outsourcing the infrastructure as well as the entire service. With pressures increasing on higher education institutions to find ways to "do more with less," e-mail provision is a problem for which there are solutions that maintain or improve quality of service and, at the same time, significantly reduce costs.