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IT Services Sourcing Survey

IT Services Sourcing Survey

Title:IT Services Sourcing Survey (ID: ESI08D)
Author(s):Philip J. Goldstein (EDUCAUSE)
Topics:Cloud Computing, Cloud Computing Policy, Data Administration and Management, Data Centers, Data Storage, Disaster Recovery Planning, E-mail and Messaging, Enterprise Resource Planning, Help Desk, Learning Management System, Outsourcing, Software as a Service (SaaS), Storage, Web 2.0
Origin:ECAR, Survey Instruments (11/04/2008)
Type:Surveys
Abstract:

This November 2008 survey is a critical component of the EDUCAUSE Center on Applied Research (ECAR) study of IT services sourcing in higher education. The historically binary decision to self-operate or completely outsource IT is being replaced by an a la carte menu that enables institutions to pick and choose which services to outsource, to whom, and for how long. Web 2.0 technologies and business models have expanded the scope of technology services that an institution can potentially source. This ECAR study seeks to evaluate the state of current and planned adoption of various sourcing strategies for IT services.

Citation for this work: EDUCAUSE Center for Applied Research. “IT Services Sourcing Survey” (Survey Instrument). Boulder, CO: ECAR, 2008, available from http://www.educause.edu/ecar.

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