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Iowa State University’s Business and Finance Division Project Evaluation and Implementation Methodology

Iowa State University’s Business and Finance Division Project Evaluation and Implementation Methodology

Title:Iowa State University’s Business and Finance Division Project Evaluation and Implementation Methodology (ID: ECS0505)
Author(s):Julie Ouska (Colorado Community College System) and Judith A. Pirani (EDUCAUSE)
Topics:Administrative Systems, Business Process Reengineering, Customer Service, Enterprise Resource Planning, ROI
Origin:Case Studies, ECAR (06/15/2005)
Type:Articles, Papers, and Reports
Abstract:

As a complement to the ECAR research study called Good Enough! IT Investment and Business Process Performance in Higher Education, this case study examines the Iowa State University (ISU) formal program to facilitate business process innovation. The program is based on a goal of consistently promoting enhancements in process and customer service, and on implementing a sustainable method of cross-departmental business process reengineering, and this case study provides an illustration of ISU's practice in action with the successful redesign of the university's travel reimbursement process.

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