Shared Responsibility for Business Continuity: The Team Approach at UCLA

This case study examines how risk assessment and business impact analysis initiatives emerged and are moving to completion at UCLA, one of the largest and technologically most complex institutions in US higher education. Researchers conducted this in-depth case study to complement the 2007 ECAR study, Shelter from the Storm: IT and Business Continuity in Higher Education, which provides higher education with empirical information about where its business continuity vulnerabilities, plans, and practices stand in relation to surveyed institutions, and what factors are associated with success in planning for the delivery of information technology-dependent business services following a spectrum of potential service disruptions. Senior IT administrators at 340 colleges and universities completed the quantitative survey that informed the study.