Location:
University of Louisville: Fulfilling the Promise of VoIP

University of Louisville: Fulfilling the Promise of VoIP

Title:University of Louisville: Fulfilling the Promise of VoIP (ID: ECS0902)
Author(s):Robert Albrecht (EDUCAUSE) and Judith A. Pirani (EDUCAUSE)
Topics:Crisis Communications, crisis situations, E-mail and Messaging, emergency notification, Emergency Notification Systems, ip telephony, IT Governance, Network Infrastructure and Equipment, VOIP
Origin:Case Studies, ECAR (03/02/2009)
Type:Articles, Papers, and Reports
Abstract:

This ECAR case study complements the 2009 ECAR study by Mark C. Sheehan with Judith A. Pirani, Spreading the Word: Messaging and Communications in Higher Education. The study examines current practices and future directions related to EDUCAUSE members’ use of e-mail, telephony, mobile communications, and crisis communications. To complement the core study, ECAR undertook this case study of the University of Louisville to study how that institution leveraged its VoIP implementation into a university-wide emergency notification system. This case study details the evolution of VoIP at the University of Louisville from a dubious concept to a valued asset, focusing on the IT organization’s underpinnings, planning and implementation strategies, and the role of VoIP in emergency notification.

Citation for this work: Albrecht, Bob, and Judith A. Pirani. “University of Louisville: Fulfilling the Promise of VoIP” (Case Study 2). Boulder, CO: EDUCAUSE Center for Applied Research, 2009, available from http://www.educause.edu/ecar.

View this resource:
Case Study
Table of Contents and Full Study
 |  |  |  |  |  |  |  | 
Bookmark/Search this page with:
   del.icio.us   Digg   Google   Yahoo   Technorati Stumbleupon Facebook Twitter

 
© Copyright 1999-2009 EDUCAUSE
  Unless otherwise noted, EDUCAUSE holds the copyright on all materials published by the association, whether in print or electronic form. In certain cases the work remains the intellectual property of the individual author(s) (see Special Circumstances). Content from conference speeches, presentations, blogs, wikis and feeds reflect the opinions of the author, and not necessarily those of EDUCAUSE or its members.