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Using Social Software to Enhance IT Operations

Using Social Software to Enhance IT Operations

Title:Using Social Software to Enhance IT Operations (ID: ERB0714)
Author(s):Judith A. Pirani (EDUCAUSE)
Topics:Blogs, Collaboration, Collaborative Technologies, Communication, E-mail and Messaging, Social Computing, Web 2.0, Web Content Management, Web-based Information Systems, Wiki
Origin:Research Bulletins, ECAR (07/03/2007)
Type:Articles, Papers, and Reports
Abstract:

This research bulletin offers representative examples of social software in action within IT organizations at three institutions -- Duke University; the University of California, San Diego; and the University of Washington. It illustrates ways in which social software tools enhance staff communication and collaboration, and how the tools can support more robust applications such as content management systems.

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