Location:
EDUCAUSE Review

Improving Service Quality with Benchmarks

Title:Improving Service Quality with Benchmarks (ID: ERM0168)
Author(s):Ray Grant (Virtual Information Executives)
Topics:Benchmarking, Customer Service
Source:Campus Works, Inc.
Origin:EDUCAUSE Review (2001)
Type:Articles, Papers, and Reports
Abstract:The author suggests ways IT departments can measure and improve their service to users, by using internal benchmarks.
View this resource:

 
© Copyright 1999-2009 EDUCAUSE