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EDUCAUSE Quarterly

One Size Does Not Fit All: Two Models for Support and Training

One Size Does Not Fit All: Two Models for Support and Training

Title:One Size Does Not Fit All: Two Models for Support and Training (ID: EQM0132)
Author(s):Sue Ellen Breeden (University of Virginia), Ellen C. Ramsey (University of Virginia), Eugene A. Roche (College of William and Mary) and Susan T. Evans (College of William and Mary)
Topics:Student Computing Support, Support Services, Training
Origin:EDUCAUSE Quarterly (2001)
Type:Articles, Papers, and Reports
Abstract:The University of Virginia and the College of William and Mary successfully employ two very different models in confronting IT challenges.
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