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The ERP Dilemma: "Plain Vanilla" Versus Customer Satisfaction

The ERP Dilemma: "Plain Vanilla" Versus Customer Satisfaction

Title:The ERP Dilemma: "Plain Vanilla" Versus Customer Satisfaction (ID: EQM0327)
Author(s):Jeffrey W. Noyes
Topics:Customer Service, ERP Systems, Systems Implementation
Origin:EDUCAUSE Quarterly (2003)
Type:Articles, Papers, and Reports
Abstract:Customization of an ERP implementation can interfere with schedules and budgets, yet it makes users happier.
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