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EDUCAUSE Quarterly

The Freedom of "Yes" - A personal View of Service

The Freedom of "Yes" - A personal View of Service

Title:The Freedom of "Yes" - A personal View of Service (ID: EQM0230)
Author(s):Mark Cain (University of Puget Sound)
Topics:Customer Service
Origin:EDUCAUSE Quarterly (2002)
Type:Articles, Papers, and Reports
Abstract:When it comes to IT assistance, a staff member's attitude makes a big difference in how customers perceive the service provided.
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