EDUCAUSE Live! December 9, 2004 1:00 p.m. EST (12:00 p.m. CST, 11:00 a.m. MST, 10:00 a.m. PST); runs one hour

Fighting Spam at AOL: Lessons Learned and Issues Raised

Special Guest

Carl Hutzler
Director, Anti-Spam Operations
America Online, Inc.

Carl Hutzler is America Online’s director of anti-spam operations, a role he assumed in 2001. Hutzler’s responsibilities include the technical aspects of fighting spam on behalf of AOL’s 30 million members. His team provides real-time analysis and response to the spammer threat through a variety of tools and technologies that, in the past two years, have helped block more than 80 percent of spam that is targeted to AOL customers and reduce spam to AOL addresses by nearly 90 percent. Hutzler also has responsibility for the AOL Postmaster team that provides the interface to outside organizations sending e-mail to AOL and supports a variety of AOL’s legal, policy, and enforcement efforts. Prior to joining AOL in 1997 as a project manager, Hutzler was a network design engineer with Booz, Allen & Hamilton, Inc., a privately held technology consulting firm, where he led a team of network engineers and software developers in designing large-scale enterprise network solutions for major government clients.

Summary

Your host, Steve Worona, will be joined by Carl Hutzler, and the topic will be "Fighting Spam at AOL: Lessons Learned and Issues Raised."

Spam is a major problem on and off campus. This presentation will address the size and nature of the spam problem and will describe several current and proposed solutions. AOL uses a variety of tools and technologies to deal with spam. While some of these approaches may be applicable to campus e-mail systems for incoming spam, others may have implications for the design of campus e-mail systems so that outgoing e-mail—especially e-mail being forwarded to alumni and others—won’t be interpreted as spam originating from the campus. Join us for this important and timely discussion.

Related EDUCAUSE Resources

• Library Resources: CAN-SPAM Act of 2003
• UCE (Unsolicited Commercial E-mail, also known as Spam)
• Archives of past EDUCAUSE Live! seminars

Other Resources

• AOL’s Postmaster.info