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EDUCAUSE Live! January 27, 2005 1:00 p.m. EST (12:00 p.m. CST, 11:00 a.m. MST, 10:00 a.m. PST); runs one hour ResNet OutsourcingSpecial Guests
Edwin Fuller is the senior IT executive at Ithaca College and has oversight for all computing, telecommunications, and information security services at the College. He coordinates the activities of the four divisions within ITS and guides institutional policy and direction concerning all aspects of the use of technology in teaching and learning, College business processes, and communication. He is a 35-year veteran in the field of information technology and has held positions of responsibility in application development, system administration, networking, and telecommunications over the course of his career.
Bernard Rhoades Bernard Rhoades directs the activities of the Network and Communication Services division of ITS, which includes providing and maintaining the campus data network (network connections) as well as the campus telephone system. He has worked at Ithaca College for the past 13 years. SummaryYour host, Steve Worona, will be joined by Ed Fuller and Bernie Rhoades, and the topic will be "ResNet Outsourcing." For many institutions, providing high quality networking service for residential students has become increasingly complex, expensive, and a significant drain on staff resources. Uncontrolled viruses and worm outbreaks fueled by unprotected student computers, ever increasing demands for bandwidth for peer-to-peer and other high-bandwidth applications, and increasing legal activity around file sharing have all combined to negatively impact networking and computer performance and increase support demands at a time of constrained budgets and staff resources. At Ithaca College all of these issues came to a head during the Fall 2003 semester, and resulted in the decision to outsource ResNet operations for 4,400 residential students beginning in the Fall of 2004. During this session two administrators from Ithaca College will discuss the factors that led to the outsourcing decision, the issues they dealt with during the transition, and their experience with the outsourcing venture to date. Related EDUCAUSE Resources
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