EDUCAUSE Live! June 19, 2007 1:00 p.m. ET (12:00 p.m. CT, 11:00 a.m. MT, 10:00 a.m. PT); runs one hour

Outsourcing E-Mail and Other Commodity Services

Special Guests

Jeff Keltner
Business Development Manager
Google

Jeff Keltner is an enterprise specialist for collaboration products at Google, where he specializes in presenting the Google vision for search and collaboration tools to business audiences. Keltner brings several years of experience in both business development and engineering to Google, most recently as a sales specialist for IBM. Prior to joining IBM, he worked as a systems engineer for such companies as Hilton Hotels Corporation and SSB Technologies. Keltner holds a bachelor's degree in computer systems engineering from Stanford University.

Wendy Woodward
Director, Technology Support Services
Northwestern University

Wendy Woodward is the director of technology support services at Northwestern University, where she is responsible for customer service interactions between the central IT department and the university community. Her scope of responsibility includes IT communications, faculty and staff desktop support, the technical support center (primary help desk), telecommunications and networking consulting services, residential networking and student support, site licensed software distribution, and Web-based application support. Her previous experience includes executive management responsibility in customer-focused, technology-enhanced operations. Woodward holds a bachelor’s in organizational management from North Park University in Chicago and is working toward a master’s in communication system strategy and management at Northwestern University.

Summary

Your host, Steve Worona, will be joined by Jeff Keltner and Wendy Woodward, and the topic will be "Outsourcing E-Mail and Other Commodity Services"

Increasingly campuses are considering outsourcing commodity IT services such as e-mail, instant messaging, and calendaring, either for students or for the entire institution. One of the most widely discussed options is Google Apps for Education, and the mailing lists are abuzz with strong feelings on all sides. In this presentation, we'll welcome a speaker from Google to discuss their offering, as well as a speaker from Northwestern University, which recently selected Google’s solution after a lengthy and intense investigation of alternatives.

Related EDUCAUSE Resources

• E-mail and messaging
• Outsourcing
• Archives of past EDUCAUSE Live! seminars

Additional Resources

• Google Apps
• Information on Northwestern’s partnership with Google for student e-mail and other services