Management Program 2006

About the Management Program

The Management Program focuses on developing participants' organizational management skills, particularly those related to managing one's interactions on campus and to working collaboratively with other people. It provides a foundation of skills and awareness that are essential to the successful motivation and deployment of people. This program, in particular, is of benefit to those who manage functions within central campus information resources organizations, those who are relatively new to management, those who aspire to an increasing leadership role, and those who may be relatively new to higher education.

General Sessions

Balanced Leadership- The Role of Emotional Intelligence

Researchers have recognized that while IQ has been a good predictor of academic success, many exceptionally bright people remain remarkably ineffective and unproductive in their professional lives. This session introduces the concept and key components of emotional intelligence (EI), provides an assessment of individual EI competencies, and illustrates the impact of EI on successful leadership.

Developing a Positive Organizational Culture Using Appreciative Inquiry

Every organization has a unique culture. In an effective organization, the positive culture can be the source of inspiration, dedication and energy, creating an environment that allows people to work together and build upon each others' success. Improving an existing culture can be both complex and challenging, requiring tools and leadership behaviors that bring out the best in people and encourage them to function at their best.

Higher Education and IT

A natural tension exists between the fast-paced culture of IT and the slower-paced culture of higher education. The challenge for administrators and IT professionals is to develop strategies that resolve that cultural tension in ways that create new opportunities and sustain a vibrant learning environment. This presentation helps participants begin to assess where they individually and their institutions are situated as they prepare to face the challenges of the next century, and explores strategies that reduce tension while continuing to effectively meet the needs of the organization.

The Changing Face of Information Technology Management

This session is an overview of the major factors impacting the use of information technology in higher education and how IT managers can manage this changing environment. We will examine the major trends in higher education and how these trends are impacting information technology organizations on campus.

Topic Sessions

Interpersonal Communication Skills

The single most costly breakdown that occurs in today's workplace is a collapse in communications. This session will examine keys to good communication, including understanding how communication happens, knowing your communication style, diagnosing the communication needs of others, and being sensitive and aware of those needs.

Managing Projects for Success

Often, projects compete for scarce resources within the institution's budget processes. This session will focus on project management basics and show links between the overall budget process and the responsibilities of the project manager.

Managing Time and Priorities

This session will examine approaches to prioritizing your tasks and getting them done. We will discuss how to focus on the right things at the right time and ways to improve your own delegation skills. Participants will share ideas on how to avoid procrastination and manage the inevitable stress that arises in our jobs today.

Performance Management

Participants will be given an overview of the basic concepts of performance management with suggested techniques for handling performance appraisals, establishing professional development plans for staff, and motivating IT professionals.

Situational Leadership

We will discuss approaches useful in influencing an individual or a group in efforts toward achieving goals, adopting effective leadership styles, anticipating customer needs, and building effective campus IT organizations.

Suggested Reading

• Reading List: EDUCAUSE Resources
• Reading List: Other Sources