The Student Information Systems (SIS) Manager position is responsible for the day-to-day operations, sustainment, maintenance, and growth of MIT’s Student Information System (MITSIS). The position reports to the Director of Student and Administrative Systems (SAIS) within the central Information Services and Technology (IS&T) department at MIT. The Student Information Systems Manager will work closely with the other managers and staff within the SAIS directorate area as well as other groups within IS&T. The Manager will also work closely with key leadership in the offices of the Dean of Undergraduate Education, Dean of Student Life, and Dean of Graduate Education to ensure system integrity, availability and quality. The position is a leadership role that represents IS&T to the MIT community and other institutions. The Manager will engage in strategic initiatives related to Student Information Systems, including strategic planning, budget planning, staff development, and priority setting. The Manager is responsible for defining the agenda, reporting monthly project status, issues and risks to the established Student Systems Steering Committee (SSSC). Likewise, the Manager will be responsible to ensure proper adherence to project management methodologies adopted within IS&T and work to promote and improve these methodologies with the Manager’s team as well as within the community which this role serves. The Manager will also be responsible to develop organizational and staff performance measures and metrics. The Student Information System team consists of the manager plus four team leads, 3 in the key functional support areas of Academic (Registrar), Student Financial Services, and Admissions. The fourth team lead heads the ‘common services’ team and is responsible for project management on key initiatives and program management including maintenance of documentation standards, audit support, end to end process maps, and the SIS Technology Roadmap. The 14 staff members perform applications analysis and programming, production support, and testing of enhancements and new development. The primary application supported is a Banner-based legacy system which has been highly customized over the past 15 years, referred to as MITSIS. There is a web component of the system referred to as WEBSIS. The system contains 115 software applications, 5,000 programs covering 100 business functions. Programming languages include JAVA, and Oracle Forms is a key component of the system. The underlying infrastructure is based on Oracle Application Server, WebLogic, and Oracle Database, running on a mix of Solaris and Linux servers. A separate team of system administrators and database administrators reports to the Technical Services manager within SAIS. Close collaboration with the colleague is key to SIS Manager’s success. Candidates for this position should have a minimum of five years of management experience with management of technical teams, application development, project lifecycles, and day-to-day operations. Experience with managing student information systems and custom software development and support in a higher education environment, and PMP or ITIL certification is preferred. The ideal candidate will have a broad understanding of the higher education environment, top-notch communication and team building skills, proven commitment to customer service, and interest in developing solid partnerships with the Institute community including but not limited to the Office of Undergraduate Education, Office of Dean of Student Life, and the Office of the Dean for Graduate Education. Duties of the Manager may include, but are not limited to-- · Team Management o Lead a team of approximately 20 technical staff in the delivery of uninterrupted services to the core system of MIT – the Student Information System o Ensure best use of resources in line with the needs of the business community o Build a strong relationship with team leads and team members · Business relationships o Build strong positive and trusting relationships with leadership in the Office of the Dean of Undergraduate Education, the Office of Dean for Student Life, and the Office of the Dean of Graduate Education o Ensure open communication on issues within this environment o Learn and understand the business culture, processes, requirements and constraints of the business community,. · Production Release Control o ensure proper adherence to Quality Control, approve or delegate approval of transports, train staff in areas of production release control · Ensuring proper project methodology o ensure proper adherence to adopted project management methodology, ensure project plan, risks, issues and budget are on track and communicate to Director in event project is in risk, identify and train staff in areas of project management methodology · Remove project barriers o Responsible for ensuring project delivery and identifying and remediating project barriers, either independently or with support of Director · Ensure adherence to department standards o Ensure that programmers follow the set standards of the architect for SIS. Encourage technical staff to participate and evolve our standards and procedures. · Staff management/development o Understand needs of the business customer and organize team appropriately. Request resources as necessary. Identify gaps in staff skills and train/hire appropriately. Confidently take action on Employment Relations issues in partnership with HR. · Collaborate with NGS3 Team o Work closely with the Next Generation Student Services Program to ensure alignment and sharing of knowledge and work plans, to keep staff informed, and to have input how best to use all Student Information Services resources in the best interest of MIT. · Report metrics o In conjunction with Director and colleagues, define and report quarterly metrics on system availability, system changes, and project status · Leadership Working Group o Actively participate in the Leadership Working Group to support IS&T in the advancement of its mission and goals. · Budget prep and monthly reconciliation o Work in partnership with the Finance Team to develop the budget, define project budgets and track and confirm actual expenditures. Be proactive in communicating to Finance any changes or anticipated changes or requests in projects or work. |
