Requisition Number: 34408
Title: Technical Specialist
School/Unit: University Information Systems
Department: Dining Services
Location: Cambridge Duties And Responsibilities: Reports to the Manager of Information Systems, Dining Services. Will assist in technical aspects of creation, distribution and management of the Crimson Cash Card. Perform installation, troubleshooting, repairing, and configuration of 700+ card-reading devices, 200 network devices, and peripherals for Dining Services located across the entire Harvard Campus; ensuring 100% online status. Provide first line maintenance of all installed equipment. Open and manage trouble tickets with internal and external Harvard vendors. Plan for new installations; performs site surveys for all clients. Serve as point of contact for Vendors and clients. Consult daily with customers, help desk and support staff to resolve hardware/software-related issues. Must independently manage work queue and customer expectations, balance tasks of mixed priorities, and carefully report on work progress and completions. Manage inventory of hardware devices and equipment. Communicate, schedule, and confirm work plans with Management, Clients, Vendors and internal Harvard Support staff. Monitor system for irregularities and offline card readers. Perform other tasks and projects as needed related to the development, support, and upgrade of all computer related technology within the department. See ¿Additional Web Position Listing¿ for additional duties, responsibilities and requirements. Required Education, Experience and Skills:
Minimum of 2 years working experience in the computer industry. Must have demonstrated knowledge of network theory including an understanding of various network protocols. Knowledge of Microsoft Office; Word, Excel, PowerPoint and Outlook. Must be able to lift up to 50 lbs without restrictions. ADDITIONAL REQIREMENTS: Individual must be highly motivated and able to perform multiple tasks with competing deadlines. Must possess a high degree of customer focus, excellent problem solving, time management and communication skills including good written communication skills for documentation requirements. Must have the ability to work well with others. Works to meet the goals of Harvard University Dining Services with enthusiasm and a spirit of cooperation. Will also: Order of hardware and equipment; Send equipments in for repair; Read and respond to daily email and telephone correspondences that impact the operation of the Dining Services system and any technical issues; Monitor system for irregularities and offline card readers; Provide telecom support. Geographical knowledge of university a plus. Harvard University requires pre-employment reference and background screening. Harvard University is an Affirmative Action/Equal Opportunity Employer. If you would like to see a full description of this position or would like to apply for this job opportunity, please submit a resume and cover letter on-line (copy and paste the following link into your browser): http://www.jobs.harvard.edu/jobs/summ_req?in_post_id=38530 |
