| Description: |
Position Information Job Classification: Technical Specialist
General Description: Performs technical student services support using the SCT Banner and related software programs. This includes writing and executing population selections, letter generation extracts, daily data load process from the federal and state governments, running and printing reports, and trouble shooting error messages and error reports.
Position Title: Technical Specialist
Position Class Code CS015
Location: West Campus
Position Number: SE0436
Home Department: Must be less than 30 characters. Financial Aid District Office
Position Category: Career Service
Qualifications:
1. Associate's degree or higher from a regionally accredited institution and/or equivalent combination of experience and education [required].
2. Working experience in a computer related position [required]. College level computer course work could be substituted for experience.
3. Experience using relational database software.
4. Acceptable eyesight (with/without correction aid).
5. Must not be in default on a Federal Student Loan or in overpayment of a Federal Grant.
Knowledge, Skills, and Abilities:
1. Advanced knowledge of computers and Microsoft computer software.
2. Ability to understand how technology can contribute to a learning centered environment.
3. Ability to follow complex instructions with consistent accuracy.
4. Ability to work well with other employees, including OIT staff and other Student Services Specialists.
5. Ability to work effectively in a diverse community and meet the needs of diverse student populations.
6. Understanding of and commitment to Equal Access/Equal Opportunity.
Pay Grade: Career Service Grade 11
Proposed salary: $31,649 per year
Approval Process Organization: FA Info Systems
Minimum Physical Qualifications
Environmental Conditions:
Initial Work Schedule/Location:
Education & Experience:
Essential Job Functions:
1. Create and maintain validation and rule tables within the prospect module of the SCT Banner software.
2. Run series of daily processes to bring data from external web sources and using FTP software load data into the SCT Banner software.
3. Set up letter generation table information and write population selections using basic SQL logic.
4. Design and run steps to produce printed and e-mailed communication for students and record date in GUIMAIL
tables where appropriate.
5. Provide ideas and suggestions for ways to improve technical support for prospective student services. Assist
staff with technical problems affecting grant reporting and prospective student service.
6. Write and run population selections and letter generation using basic SQL logic.
7. Create and troubleshoot simple to complex SQL rules that produce population selections.
8. Implement and test new and upgraded software in support of SCT Banner.
9. Report error messages, conflicts and system defects and assist with finding solutions. Make decisions when reviewing
systems output about results that may be indicators of a problem.
10. Assist staff with technical problems before they log help desk calls.
11. Work with Help Desk and other OIT staff to coordinate software installations, new PC set up, and repair work. Maintain department PC inventory.
12. Provide input into web content, design and communication plans.
13. AppWorx automation tool - create, test and implement automated steps to replace the routine manual processing. Make decisions to determine what conditions must be met by each step in the multi-step automated job string before the next step will execute. Monitor scheduled jobs, investigate and solve aborted jobs, monitor and revise job schedules based on academic calendar needs.
14. Other duties as assigned.
Posting Date 07-22-2008
Closing Date 08-07-2008
Special Instructions to Applicants
Posting Number: 0600338 |
