2005 Current Issues Survey Choices

Table 2 Expanded

Administrative / ERP / information systems

• implementing and maintaining ERP systems
• maintaining and integrating legacy systems
• choosing an acquisition strategy
• choosing and managing consultants and consultant costs
• aligning needs with vendor choices in purchasing systems
• implementing content management systems
• integrating multiple systems (ERP, one-card, course management, etc.)
• training and educating systems users

Advanced networking

• planning for broadband capacity
• upgrading networks for advanced applications
• deciding to connect to high-speed networks
• educating campus constituencies to possibilities
• participating in nationwide fiber projects

Assessment / benchmarking

• measuring outcomes, not just inputs
• evaluating academic and administrative benefits of IT
• responding to accountability demands
• identifying effective metrics for benchmarking IT services
• adopting formal assessment methodologies
• assuring end-to-end/holistic service
• insuring thorough process review and management

Business continuity / disaster recovery

• evaluating recovery priorities and assessing risk
• determining acceptable level of risk and right level of investment
• ensuring that a continuity/recovery plan is in place
• implementing testing and drills

Change management

• keeping up with technological change
• navigating internal and external politics
• overcoming cultural barriers to change
• managing expectations

Collaboration / partnerships

• forming consortia and strategic alliances
• sharing infrastructure, expertise, and applications
• developing internal partnerships
• developing vendor relationships

Converging technologies

• assessing the impact of converging technologies on infrastructure strategies
• deploying wireless communication technology
• evaluating the potential of voice-over-IP technology
• determining the role of PDAs and mobile computing

Data administration

• providing decision-making data for business intelligence
• developing data warehouses and "digital dashboards"
• ensuring proper use of data, data integrity – internal auditing

Digital library / digital content challenges

• developing institutional repositories
• developing standards and comprehensive search capabilities
• resolving legal and policy issues
• dealing with preservation and migration challenges
• creating sustainable funding models for campus and multi-university digital libraries

Digital records management

• managing digital records and documents
• developing information access and archiving policies
• internal auditing
• exploring imaging technologies

Distance education / virtual universities

• building off-campus delivery systems
• assessing the market
• organizing and governing distance education
• ensuring standards, addressing accreditation issues
• developing policies and procedures
• integrating library and learning resources

E-learning / distributed teaching and learning

• developing institutional information repositories
• promoting e-learning environments on campus
• assessing learning and course outcomes
• addressing faculty workload and tenure issues
• exploring the use of e-portfolios
• developing learning objects and standards

Electronic classrooms / technology buildings

• creating spaces that support new pedagogical models
• balancing physical space and cyberspace
• providing support services for such facilities
• creating campus master plan for technology enhanced classrooms

Faculty development, support, and training for IT

• developing scalable, funded, systemic support models
• working with teaching excellence centers to develop and train in IT
• educating faculty about potential advanced technology uses

Funding IT

• coordinating IT budgeting with institutional planning and budgeting process
• affording new technology implementations while maintaining infrastructure
• implementing life-cycle funding for technology refreshment
• controlling costs / calculating total cost of ownership
• developing sustainable fundi
• ng models
determining charging policies
• benchmarking IT staffing and spending levels
• exploring multi-institutional or consortial initiatives

Governance, organization, and leadership for IT

• determining IT organizational and reporting structure
• establishing advisory structures for IT
• choosing the right IT leadership model for your campus
• ensuring CIO participation on executive and campuscommittees
• developing IT leaders for the future
• coordinating with state-level governance structures

Infrastructure

• managing bandwidth
• routinely investing in network and wiring upgrades
• replacing technologies on established life-cycles
• upgrading software / negotiating licensing agreements
• implementing new technologies while maintaining current infrastructure
• managing e-mail systems and electronic communications
• standardizing hardware and software for economies of scale
• considering outsourcing or ASP arrangements to deliver services
• weighing leasing versus purchasing strategies
• managing storage capacity
• providing directory services

Instructional / course management systems

• choosing an acquisition strategy (proprietary systems versus open source)
• sharing CMS resources through consortia
• accommodating local environments and faculty needs
• integrating CMS with library and administrative systems
• dealing with the rising costs of commercial CMS products

Intellectual property and copyright management

• addressing illegal P2P file sharing and other copyright violations
• addressing faculty ownership of courseware
• developing copyright policy
• evaluating DMCA participation
• educating the community about copyright

Online customer services

• implementing e-business and e-commerce services
• providing customization and personalization
• managing "customer" relationships
• providing self-service applications with a consistent Web interface
• managing student services online
• determining and delivering online alumni services
• developing workflow systems for administrative users

Policy development and legislative compliance

• developing campus policies to address electronic information challenges (privacy, e-mail, security, access, etc.)
• complying with state and federal regulations (HIPAA, FERPA, DMCA, SEVIS, ADA)

Portals (enterprise level)

• justifying the need, articulating benefits
• determining an enterprise portal strategy
• outsourcing versus developing in-house
• resolving ownership and management issues
• evaluating campus Web content and structure
• implementing robust cross searching capabilities
• imbedding information management tools

Remote access

• meeting increasing demands
• evaluating internal/external provision strategies (DSL, cable, modem)
• implementing and managing a VPN

Research support

• grid computing
• supercomputing
• managing servers and networks that support research
• developing collaborative partnerships for research and scholarship

Security and identity management

• building authentication and authorization policies and systems
• making campuswide security policy decisions regarding patches, firewalls, intrusion detection, filtering for spam, etc.
• developing middleware and security infrastructure
• implementing public key infrastructure (PKI), digital certificates, tokens
• staffing for security
• implementing single sign-on

Staffing / HR management / training

• recruiting, retaining, and retraining IT staff
• managing IT staff morale when doing more with less
• revising IT job classifications and compensation
• aligning IT HR policies with institutional HR policies
• establishing IT competencies for non-IT staff campuswide and hiring accordingly
• ensuring that IT professionals keep up with technologies
• developing IT skills inventories, individualized learning plans

Strategic planning for IT

• articulating a value framework for IT
• aligning IT planning and budgeting with institutional planning and budgeting
• aligning IT strategies with institutional mission and strategies
• engaging campus leaders and key stakeholders in IT planning

Student computing

• requiring students to own computers
• levying student technology fees
• establishing IT fluency / information literacy requirements
• supporting e-learners
• providing IT training to students
• managing expectations / serving the "new" student

Support services / service delivery models

• coordinating support to distributed units
• providing 24 x 7 help desk
• establishing service level agreements
• centralizing versus distributing support
• developing standards for support services
• developing "smarter" support models (knowledge bases, self-help tools)

Web systems and services

• developing Web-based business strategies
• integrating legacy and Web-based systems
• managing Web content development and currency
• developing Web policy regarding stewardship
• establishing content management processes and policies
• implementing Web services (standards and architectures)

Other

• none