2008 Current Issues Survey Choices

Table 3 Expanded

Administrative/ERP/Information systems
Advanced networking
Assessment/benchmarking
Change management
Collaboration/partnerships/building relationships
Commercial/external online services
Communications/public relations for IT (New item in 2008)
Compliance and policy development
Course/learning management systems
Data administration
Digital library/digital content
Digital records management
Disaster recovery/business continuity
E-learning/distributed teaching and learning (incorporating "E-portfolio development and management" in 2008)
Electronic classrooms/technology buildings/commons facilities
Emerging technologies

Faculty development, support, and training
Funding IT
Governance, organizational management, and leadership
Identity/access management
Infrastructure
Intellectual property and copyright management
Outsourcing/insourcing/cosourcing
Portals
Research Support
Security
Staffing/HR management/training
Strategic planning
Student computing
Support services/service delivery models (incorporating "End-to-end service assurance" in 2008)
Web systems and services

Administrative/ERP/Information systems

implementing, integrating, maintaining, and governing ERP systems and multiple dependent subsystems
evaluating and implementing service-oriented architecture solutions
maintaining and integrating legacy systems
choosing and managing consultants and consultant costs
aligning needs with vendor choices in purchasing systems
implementing content management systems
training and educating systems users
forecasting system life cycles
assessing opportunities and risks (cost, resources, etc.) of migrating to a different vendor/open source solution
keeping up with constantly changing systems and upgrades

Advanced networking

upgrading campus networks for advanced applications
becoming members of national advanced networking organizations
connecting to high-speed regional or national networks
developing regional optical or other high-performance networks
educating campus constituencies about uses

Assessment/benchmarking

measuring outcomes, not just inputs
evaluating academic and administrative benefits of IT
assessing the IT organizational model
responding to accountability demands
identifying effective metrics for benchmarking IT services
adopting formal assessment methodologies
ensuring end-to-end/holistic service
assuring thorough process review and management

Change management

keeping up with technological change
navigating internal and external politics
overcoming cultural barriers to change
managing expectations
managing infrastructure and/or service changes without disruptions
implementing formal change management procedures

Collaboration/partnerships/building relationships

exploring multi-institutional consortial initiatives and strategic alliances
sharing infrastructure, expertise, and applications
developing internal partnerships
developing vendor relationships
developing shared services
partnering with municipal government (city and county), businesses, community groups, agencies, K-12, and other universities

Commercial/external online services

evaluating whether to recommend services that are supported by advertising (blogs, wikis, survey engines)
educating students about risks of social networking services
leveraging commercial services (institutional Facebook profiles, free email services) embedding of noncampus services within the infrastructure, e.g., Skype

Communications/public relations for IT (New item in 2008)

developing a communications plan for IT
sending regular targeted communications to faculty, staff, and students
communicating with the millennium student
communicating the value of IT, internally and externally
dealing with the press/media
maintaining internal IT communications
explaining the return on technology investments to leadership and stakeholders

Compliance and policy development

complying with state and federal laws and regulations (ADA, CALEA, DMCA, FERPA, HIPAA, SEVIS, USA PATRIOT
evaluating current and developing new policies to address e-discovery and electronic information challenges (privacy, e-mail, security, access, peer-to-peer file sharing, Acacia, etc.)
developing policies for handling official and unofficial requests from law enforcement agencies, including warrants and court orders
remaining current with new legislation/partnering with the government relations office
planning effective campus communications about policy changes

Course/learning management systems

choosing an acquisition strategy (proprietary systems versus open source)
sharing CMS resources through consortia
accommodating local environments and faculty needs
integrating CMS with library and administrative systems
dealing with the rising costs of commercial CMS products
expanding nonacademic uses (meetings, committees, workgroups, etc.)

Data administration

providing data and business intelligence tools for operational and strategic reporting and decision making
developing data marts and data warehouses
ensuring compliance with internal controls and standards for information use
developing data ownership policies and a culture of data stewardship
developing security classifications for data

Digital library/digital content

developing institutional repositories
developing standards and comprehensive search capabilities
dealing with preservation and migration challenges
creating multicampus, multiuniversity digital libraries

Digital records management

managing digital records and documents
developing information access and archiving policies
internal auditing
exploring imaging technologies

Disaster recovery/business continuity

evaluating recovery priorities and assessing risk
determining acceptable level of risk and right level of investment
ensuring that a continuity/recovery plan is in place, tested, and maintained
planning collaboratively/regionally and/or developing partnerships
planning for a pandemic or other disruptions that keep students and employees from coming to campus
developing telecommuting policies and support
managing crises
developing emergency notification/communication plans and technology

E-learning/distributed teaching and learning (incorporating "E-portfolio development and management" in 2008)

developing infrastructure to support learning technologies
supporting distance learning and virtual campuses
using active, collaborative, and immersive learning environments
aligning technology use with student expectations and institutional mission
integrating emerging tools, e.g., podcasts, immersive environments, mobile computing
realigning policies, organizational structures, and procedures
supporting information and technology fluency/literacy
integrating library, learning, and support resources
promoting the effective use of technology in instruction
supporting faculty development
conducting assessment and evaluation of e-learning programs, instruction, and student learning
developing and managing e-portfolios
supporting user-generated content, from production to hosting
implementing and supporting technology for living/learning communities

Electronic classrooms/technology buildings/commons facilities

designing learning spaces that support new pedagogical models
balancing physical space and virtual space
providing support services for such facilities
creating a campus master plan for technology-enhanced classrooms
determining the future of computer labs

Emerging technologies

assessing the impact of emerging technologies strategies
evaluating and deploying video over IP
determining the role of handheld and other mobile devices
implementing services for mobile devices
supporting social computing (e.g., blogs, vlogs, wikis, podcasting, virtual worlds)
evaluating and deploying server and storage virtualization
cultivating, supporting, and learning from early adopters
evaluating and deploying tools for assessment and outcome/measures

Faculty development, support, and training

integrating technology effectively with instruction
developing scalable, funded, systemic support models
collaborating with teaching excellence centers to develop and train in IT
educating faculty about potential advanced technology uses for teaching and research

Funding IT

coordinating IT budgeting with institutional planning and budgeting process
affording new technology implementations while maintaining infrastructure
implementing life-cycle funding for technology refreshment
controlling costs/calculating total cost of ownership
developing sustainable funding models
determining charging policies
benchmarking IT staffing and spending levels
expanding existing and developing new funding sources

Governance, organizational management, and leadership

determining IT organizational and reporting structure
establishing advisory structures for IT
choosing the right IT leadership model for your campus
ensuring CIO participation on executive and campus committees
developing IT leaders for the future
coordinating with state-level governance structures
planning for organizational impact of outsourcing
project management and prioritization
portfolio management

Identity/access management

developing authentication and authorization policies and systems
building the related technical infrastructure for managing identity information, authentication, and authorization
providing directory services
implementing public key infrastructure (PKI), digital certificates, tokens
implementing single or reduced sign-on
eliminating SSN dependence
facilitating federated access to resources (e.g., Shibboleth)
establishing the link between physical and electronic identity
adhering to emerging standards and solutions
evaluating the cost-benefit of commercial, open source, and in-house-developed IDM systems
clarifying essential logging requirements
meeting standards for cyberinfrastructure, integrating distributed computing, networks, data, and communications technology

Infrastructure

upgrading campus networks for advanced applications
managing bandwidth
routinely investing in network and wiring upgrades
replacing technologies on established life cycles
upgrading software/negotiating licensing agreements
upgrading for new technologies while maintaining current infrastructure
standardizing hardware and software for economies of scale
weighing leasing versus purchasing strategies
managing storage capacity
enhancing remote access and phasing out dial-up service
deploying and managing wireless access and communications
supporting virtual machines
meeting standards for cyberinfrastructure, integrating distributed computing, networks, data, and communications technology
connecting to/developing municipal, regional, and state networks
exploring/implementing green computing and power management

Intellectual property and copyright management

resolving legal, policy, and copyright issues
deploying and managing digital rights management technology
addressing illegal P2P file sharing and other copyright violations
evaluating campus-wide licensing of a commercial music service
addressing faculty ownership of courseware
developing copyright policy
evaluating DMCA participation
educating the community about copyright

Outsourcing/insourcing/cosourcing

identifying "what," e.g., e-mail, ResNet services, and other ASPs, and the right balance
determining whether in-house expertise is sufficient to retain a service/application
weighing cost-benefit and in-house knowledge of institutional culture
making the business case for a particular blend of outsourcing, insourcing, and/or cosourcing
evaluating RFPs
negotiating good contracts
exploring global opportunities for outsourcing efficiencies
assessing provider performance

[see "Governance..." for organizational impact]
[see "Collaboration/partnerships" for alliances]

Portals

justifying the need, articulating benefits
determining an enterprise portal strategy
choosing a portal product versus developing in-house
resolving ownership and management issues
evaluating campus Web content and structure
implementing robust cross-searching capabilities
imbedding information management tools

Research support

grid computing
supercomputing
managing servers and networks that support research
developing collaborative partnerships for research and scholarship
engaging and consulting with faculty
assisting with grant writing
securing research computing systems and data
automating/streamlining research reporting processes
meeting standards for cyberinfrastructure, integrating distributed computing, networks, data, and communications technology

Security

aligning privacy and security policies
developing and implementing information security infrastructure
developing campus-wide security policies, awareness, and training
creating a culture where security roles and responsibilities are understood
encrypting data on databases, laptops, handheld/mobile, and portable storage devices
preventing, detecting, responding to, and recovering from security breaches
understanding and implementing computer forensics
staffing for security
educating students about risks of social networking services

Staffing/HR management/training

recruiting, retaining, and retraining talented/qualified IT staff
managing IT staff morale when doing more with less
revising IT job classifications and compensation
aligning IT HR policies with institutional HR policies
establishing IT competencies for non-IT staff campus-wide and hiring accordingly
ensuring that IT professionals keep up with technologies
developing IT skills inventories, individualized learning plans
providing IT staff with business skills (budgeting, communication, staff management, etc.)

Strategic planning

articulating a value framework for IT
aligning IT planning and budgeting with institutional planning and budgeting
aligning IT strategies with institutional mission and strategies
engaging campus leaders and key stakeholders in IT planning

Student computing

supporting student-owned computers and other technology
requiring students to own/purchase/lease specific hardware and software
charging student technology fees
supporting information and technology fluency/literacy
supporting e-learners
providing IT training to students
managing expectations/serving millennial learners

Support services/service delivery models (incorporating "End-to-end service assurance" in 2008)

providing 24 x 7 help desk
establishing service level agreements (SLAs) with internal clients
centralizing versus distributing support
developing standards for support services
developing "smarter" support models (knowledge bases, self-help tools)
managing customer relationships
individualizing/personalizing support
testing (functional, load, integrity) applications with automated scripts prior to "going live"
monitoring services end-to-end to assess end-user experiences
handling incidents/alerts efficiently and effectively when problems occur
establishing/negotiating service level agreements (SLAs) and organizational level agreements (OLAs)
evaluating and implementing IT Infrastructure Library (ITIL) practices and standards

Web systems and services

developing Web-based business strategies
evaluating and implementing service-oriented architecture solutions
integrating legacy and Web-based systems
managing Web content development and currency
developing Web policies
providing content management tools and establishing related policies
implementing Web services (standards and architectures)
providing self-service applications with a consistent Web interface
deploying Web 2.0 technologies

Resources 2008 Survey Resources		2008 Current Issues Survey Choices Table 3 Expanded Administrative/ERP/Information systems Advanced networking Assessment/benchmarking Change management Collaboration/partnerships/building relationships Commercial/external online services Communications/public relations for IT (New item in 2008) Compliance and policy development Course/learning management systems Data administration Digital library/digital content Digital records management Disaster recovery/business continuity E-learning/distributed teaching and learning (incorporating "E-portfolio development and management" in 2008) Electronic classrooms/technology buildings/commons facilities Emerging technologies Faculty development, support, and training Funding IT Governance, organizational management, and leadership Identity/access management Infrastructure Intellectual property and copyright management Outsourcing/insourcing/cosourcing Portals Research Support Security Staffing/HR management/training Strategic planning Student computing Support services/service delivery models (incorporating "End-to-end service assurance" in 2008) Web systems and services Administrative/ERP/Information systems implementing, integrating, maintaining, and governing ERP systems and multiple dependent subsystems evaluating and implementing service-oriented architecture solutions maintaining and integrating legacy systems choosing and managing consultants and consultant costs aligning needs with vendor choices in purchasing systems implementing content management systems training and educating systems users forecasting system life cycles assessing opportunities and risks (cost, resources, etc.) of migrating to a different vendor/open source solution keeping up with constantly changing systems and upgrades Advanced networking upgrading campus networks for advanced applications becoming members of national advanced networking organizations connecting to high-speed regional or national networks developing regional optical or other high-performance networks educating campus constituencies about uses Assessment/benchmarking measuring outcomes, not just inputs evaluating academic and administrative benefits of IT assessing the IT organizational model responding to accountability demands identifying effective metrics for benchmarking IT services adopting formal assessment methodologies ensuring end-to-end/holistic service assuring thorough process review and management Change management keeping up with technological change navigating internal and external politics overcoming cultural barriers to change managing expectations managing infrastructure and/or service changes without disruptions implementing formal change management procedures Collaboration/partnerships/building relationships exploring multi-institutional consortial initiatives and strategic alliances sharing infrastructure, expertise, and applications developing internal partnerships developing vendor relationships developing shared services partnering with municipal government (city and county), businesses, community groups, agencies, K-12, and other universities Commercial/external online services evaluating whether to recommend services that are supported by advertising (blogs, wikis, survey engines) educating students about risks of social networking services leveraging commercial services (institutional Facebook profiles, free email services) embedding of noncampus services within the infrastructure, e.g., Skype Communications/public relations for IT (New item in 2008) developing a communications plan for IT sending regular targeted communications to faculty, staff, and students communicating with the millennium student communicating the value of IT, internally and externally dealing with the press/media maintaining internal IT communications explaining the return on technology investments to leadership and stakeholders Compliance and policy development complying with state and federal laws and regulations (ADA, CALEA, DMCA, FERPA, HIPAA, SEVIS, USA PATRIOT ) evaluating current and developing new policies to address e-discovery and electronic information challenges (privacy, e-mail, security, access, peer-to-peer file sharing, Acacia, etc.) developing policies for handling official and unofficial requests from law enforcement agencies, including warrants and court orders remaining current with new legislation/partnering with the government relations office planning effective campus communications about policy changes Course/learning management systems choosing an acquisition strategy (proprietary systems versus open source) sharing CMS resources through consortia accommodating local environments and faculty needs integrating CMS with library and administrative systems dealing with the rising costs of commercial CMS products expanding nonacademic uses (meetings, committees, workgroups, etc.) Data administration providing data and business intelligence tools for operational and strategic reporting and decision making developing data marts and data warehouses ensuring compliance with internal controls and standards for information use developing data ownership policies and a culture of data stewardship developing security classifications for data Digital library/digital content developing institutional repositories developing standards and comprehensive search capabilities dealing with preservation and migration challenges creating multicampus, multiuniversity digital libraries Digital records management managing digital records and documents developing information access and archiving policies internal auditing exploring imaging technologies Disaster recovery/business continuity evaluating recovery priorities and assessing risk determining acceptable level of risk and right level of investment ensuring that a continuity/recovery plan is in place, tested, and maintained planning collaboratively/regionally and/or developing partnerships planning for a pandemic or other disruptions that keep students and employees from coming to campus developing telecommuting policies and support managing crises developing emergency notification/communication plans and technology E-learning/distributed teaching and learning (incorporating "E-portfolio development and management" in 2008) developing infrastructure to support learning technologies supporting distance learning and virtual campuses using active, collaborative, and immersive learning environments aligning technology use with student expectations and institutional mission integrating emerging tools, e.g., podcasts, immersive environments, mobile computing realigning policies, organizational structures, and procedures supporting information and technology fluency/literacy integrating library, learning, and support resources promoting the effective use of technology in instruction supporting faculty development conducting assessment and evaluation of e-learning programs, instruction, and student learning developing and managing e-portfolios supporting user-generated content, from production to hosting implementing and supporting technology for living/learning communities Electronic classrooms/technology buildings/commons facilities designing learning spaces that support new pedagogical models balancing physical space and virtual space providing support services for such facilities creating a campus master plan for technology-enhanced classrooms determining the future of computer labs Emerging technologies assessing the impact of emerging technologies strategies evaluating and deploying video over IP determining the role of handheld and other mobile devices implementing services for mobile devices supporting social computing (e.g., blogs, vlogs, wikis, podcasting, virtual worlds) evaluating and deploying server and storage virtualization cultivating, supporting, and learning from early adopters evaluating and deploying tools for assessment and outcome/measures Faculty development, support, and training integrating technology effectively with instruction developing scalable, funded, systemic support models collaborating with teaching excellence centers to develop and train in IT educating faculty about potential advanced technology uses for teaching and research Funding IT coordinating IT budgeting with institutional planning and budgeting process affording new technology implementations while maintaining infrastructure implementing life-cycle funding for technology refreshment controlling costs/calculating total cost of ownership developing sustainable funding models determining charging policies benchmarking IT staffing and spending levels expanding existing and developing new funding sources Governance, organizational management, and leadership determining IT organizational and reporting structure establishing advisory structures for IT choosing the right IT leadership model for your campus ensuring CIO participation on executive and campus committees developing IT leaders for the future coordinating with state-level governance structures planning for organizational impact of outsourcing project management and prioritization portfolio management Identity/access management developing authentication and authorization policies and systems building the related technical infrastructure for managing identity information, authentication, and authorization providing directory services implementing public key infrastructure (PKI), digital certificates, tokens implementing single or reduced sign-on eliminating SSN dependence facilitating federated access to resources (e.g., Shibboleth) establishing the link between physical and electronic identity adhering to emerging standards and solutions evaluating the cost-benefit of commercial, open source, and in-house-developed IDM systems clarifying essential logging requirements meeting standards for cyberinfrastructure, integrating distributed computing, networks, data, and communications technology Infrastructure upgrading campus networks for advanced applications managing bandwidth routinely investing in network and wiring upgrades replacing technologies on established life cycles upgrading software/negotiating licensing agreements upgrading for new technologies while maintaining current infrastructure standardizing hardware and software for economies of scale weighing leasing versus purchasing strategies managing storage capacity enhancing remote access and phasing out dial-up service deploying and managing wireless access and communications supporting virtual machines meeting standards for cyberinfrastructure, integrating distributed computing, networks, data, and communications technology connecting to/developing municipal, regional, and state networks exploring/implementing green computing and power management Intellectual property and copyright management resolving legal, policy, and copyright issues deploying and managing digital rights management technology addressing illegal P2P file sharing and other copyright violations evaluating campus-wide licensing of a commercial music service addressing faculty ownership of courseware developing copyright policy evaluating DMCA participation educating the community about copyright Outsourcing/insourcing/cosourcing identifying "what," e.g., e-mail, ResNet services, and other ASPs, and the right balance determining whether in-house expertise is sufficient to retain a service/application weighing cost-benefit and in-house knowledge of institutional culture making the business case for a particular blend of outsourcing, insourcing, and/or cosourcing evaluating RFPs negotiating good contracts exploring global opportunities for outsourcing efficiencies assessing provider performance [see "Governance..." for organizational impact] [see "Collaboration/partnerships" for alliances] Portals justifying the need, articulating benefits determining an enterprise portal strategy choosing a portal product versus developing in-house resolving ownership and management issues evaluating campus Web content and structure implementing robust cross-searching capabilities imbedding information management tools Research support grid computing supercomputing managing servers and networks that support research developing collaborative partnerships for research and scholarship engaging and consulting with faculty assisting with grant writing securing research computing systems and data automating/streamlining research reporting processes meeting standards for cyberinfrastructure, integrating distributed computing, networks, data, and communications technology Security aligning privacy and security policies developing and implementing information security infrastructure developing campus-wide security policies, awareness, and training creating a culture where security roles and responsibilities are understood encrypting data on databases, laptops, handheld/mobile, and portable storage devices preventing, detecting, responding to, and recovering from security breaches understanding and implementing computer forensics staffing for security educating students about risks of social networking services Staffing/HR management/training recruiting, retaining, and retraining talented/qualified IT staff managing IT staff morale when doing more with less revising IT job classifications and compensation aligning IT HR policies with institutional HR policies establishing IT competencies for non-IT staff campus-wide and hiring accordingly ensuring that IT professionals keep up with technologies developing IT skills inventories, individualized learning plans providing IT staff with business skills (budgeting, communication, staff management, etc.) Strategic planning articulating a value framework for IT aligning IT planning and budgeting with institutional planning and budgeting aligning IT strategies with institutional mission and strategies engaging campus leaders and key stakeholders in IT planning Student computing supporting student-owned computers and other technology requiring students to own/purchase/lease specific hardware and software charging student technology fees supporting information and technology fluency/literacy supporting e-learners providing IT training to students managing expectations/serving millennial learners Support services/service delivery models (incorporating "End-to-end service assurance" in 2008) providing 24 x 7 help desk establishing service level agreements (SLAs) with internal clients centralizing versus distributing support developing standards for support services developing "smarter" support models (knowledge bases, self-help tools) managing customer relationships individualizing/personalizing support testing (functional, load, integrity) applications with automated scripts prior to "going live" monitoring services end-to-end to assess end-user experiences handling incidents/alerts efficiently and effectively when problems occur establishing/negotiating service level agreements (SLAs) and organizational level agreements (OLAs) evaluating and implementing IT Infrastructure Library (ITIL) practices and standards Web systems and services developing Web-based business strategies evaluating and implementing service-oriented architecture solutions integrating legacy and Web-based systems managing Web content development and currency developing Web policies providing content management tools and establishing related policies implementing Web services (standards and architectures) providing self-service applications with a consistent Web interface deploying Web 2.0 technologies
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