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A Balanced Scorecard Is a Process, Not Numbers

A Balanced Scorecard Is a Process, Not Numbers

Title:A Balanced Scorecard Is a Process, Not Numbers (ID: MAC0525)
Author(s):William Anderson (Saint Michael's College) and Billie Miles (Saint Michael's College)
Topics:IT Effectiveness, Organizational Change, Organizational Development, Outcomes Assessment
Origin:Mid-Atlantic Regional Conferences (01/12/2005)
Type:Presentations and Seminars
Abstract:Saint Michael's IT staff have adopted a balanced scorecard to align department results with institutional goals, measure department effectiveness, improve IT's image, and boost morale. The department has made progress, but goals were ambitious and change has been challenging. As well, department leadership differs over how to maintain momentum.
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