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A Customer-Oriented Approach to IT Decision Making

A Customer-Oriented Approach to IT Decision Making

Title:A Customer-Oriented Approach to IT Decision Making (ID: EDU03131)
Author(s):Todd D. Kelley (duplicate) (Southwestern University)
Topics:Customer Service, Strategic Planning, IT
Origin:EDUCAUSE Annual Conferences (2003)
Type:Presentations and Seminars
Abstract:The University of the South has developed a customer life-cycle approach to strategic decision making for technology. This method is straightforward, inexpensive, and effective. The presentation will describe how to employ this technique, how to apply it to strategic decision making, and how to use it to help obtain funding.
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