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A Service Approach to Providing Off-Campus Internet Access

A Service Approach to Providing Off-Campus Internet Access

Title:A Service Approach to Providing Off-Campus Internet Access (ID: CEM971D)
Author(s):Austin Shelton (University of California, Berkeley)
Topics:Information Access Management, Support Services, Trends and Visions
Origin:CAUSE/EFFECT (Archives) (1997)
Type:Articles, Papers, and Reports
Abstract:The University of California Berkeleyis Information Systems and Technology division developed a service approach to meeting the challenge of providing off-campus Internet access to more users from wherever they access the campus network at a reasonable cost, while maintaining quality control over services and support. For this service-oriented approach, the University received the 1996 CAUSE Award for Best Practices in Service.
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