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A Successful Help Desk Process for All IT Support

A Successful Help Desk Process for All IT Support

Title:A Successful Help Desk Process for All IT Support (ID: CMR0304)
Author(s):Vicky Gerik (Baylor University) and Melinda Sanson (Baylor University)
Topics:Help Desk, Support Services
Origin:CUMREC Conferences (Archives) (2003)
Type:Presentations and Seminars
Abstract:A good IT Help Desk must deliver results that solve the customer's problem. The customer does not care what process is used, they just want efficient and effective service. This presentation will explore the Help Desk work flow processes we developed to deliver "one-stop shopping" for the customer, while meeting the specific workflow needs required by the various ITS service providers.
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