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Are We Ready for 24 X 7 System Availability?

Are We Ready for 24 X 7 System Availability?

Title:Are We Ready for 24 X 7 System Availability? (ID: CMR0128)
Author(s):Dennis J. Cromwell (Indiana University) and Mike Egolf (Indiana University)
Topics:24x7 Support, Change Management, Customer Service, E-Commerce
Origin:CUMREC Conferences (Archives) (2001)
Type:Presentations and Seminars
Abstract:Our constituents expect a high level of availability as they compare our systems to Amazon.com, Yahoo, E-trade, or other commercial sites, but it goes beyond expectations. Applications that support e-commerce or distributed learning may have business models that require high levels of availability. But what does 24 by 7 really mean? This presentation focuses on the problems of achieving near 24 X 7 or continuous availability. A discussion of issues includes application design, development life cycle, fault tolerance, redundancy, and change management. Solutions address establishing clear goals, measurement techniques, and technical solutions.
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