CRM - 26 Resources

Publications (7)

EDUCAUSE publications address a diverse range of professional challenges in higher education IT, from updates on current developments to explorations of important overarching issues. Listed below are the full range of research, reports and other publications that EDUCAUSE and its members have written about CRM.

Keywords

Item ID	Title	Resource Category	Pub Date	Views	Ranking
CSD5864	Beyond CRM: SaaS slips into the mainstream		02/22/2010	174
ERB0917	Beyond the Help Desk: Creating a Culture of Service in the IT Organization		08/25/2009	2,454
ERB0918	Whatever It Takes: Supporting Higher Education Executives 24 x 7 x 365		09/08/2009	1,754
ERB0605	Increasing IT Value for Customers: A Challenge for Higher Education		02/28/2006	5,376
ERB0201	The Next-Generation Infrastructure		01/08/2002	9,457
ERB0313	Relationship Management in Higher Education Information Technology		06/24/2003	7,870
ERM0263	The Next-Generation Infrastructure		01/01/2002	4,878

Presentations (18)

Stepping away from the distractions of normal routine to meet with peers, share experiences, and learn together can be invaluable. EDUCAUSE places great emphasis on the face-to-face meeting experience, offering you numerous opportunities throughout the year to gather with colleagues - from small regional events and special topic meetings to large, national conferences covering the full spectrum of roles and issues important to higher education. For more information on EDUCAUSE conferences and seminars, please see our Frequently Asked Questions page. Listed below is the full range of presentations EDUCAUSE and its members tagged with CRM

Keywords

Item ID	Title	Pub Date	Views	Ranking
SWRC10_198928	How to Really Listen to Your Customers and Others	02/17/2010	217
SWRC10_199264	Bringing Service Back: Exceeding Customer Satisfaction Through Service Delivery	02/18/2010	393
MWRC09_168949	Preparing for the Rollout with the Customer in Mind: New Knowledge Creation at Purdue University	03/31/2009	219
WRC09_170129	An IT Relationship Management Roadmap	04/15/2009	607
E09_176052	Attaining the Vision: Enterprise-Wide Expansion of CRM	11/04/2009	565
E08_47550	CRM Adventures: Three Perspectives	10/30/2008	451
NCP08093	Enhancing Retention: A Tool for Communication Between Faculty and Advisors	03/10/2008	497
MAC07059	Supporting Academic Needs: A Strategic Customer Care/Sustainable Support Model	01/17/2007	2,315
EDU07249	Relationship Management: Stronger Partnerships to Inform IT Planning	10/23/2007	1,009
EDU0196	Learner Relationship Management: The Road to Customer Service	01/01/2001	5,979
ETX0209	Accenture - CRM in Higher Ed: Helping Build Lifelong Relationships	01/01/2002	5,971
CMR0224	Managing Critical Customer Relationships in Higher Education	01/01/2002	4,876
SAC0121	Portal Implementation -- A Day At A Time	01/01/2001	5,245
CMR0313	Managing Critical Customer Relationships in Higher Education: The Student for Life Vision	01/01/2003	4,321
EDU04121	Planning for Successful Students	10/21/2004	4,103
MWR0424	Managing Student Relationships (CRM) to Drive Retention	01/01/2004	4,340
SER0558	Ask TOM: Managing Campus Information Delivery via Online Self Help	06/07/2005	2,318
SER0507	New Trends in Admissions Processing	06/07/2005	2,291

Podcasts (1)

Name	Views	Post date
A Conversation with MIT's Jerry Grochow   Play | Show Notes | Download (16.95 MB audio/mp3)	6,951	10/27/2005