Centralized and Decentralized Support - 78 Resources

Overview
Publications (38)
Presentations (36)
Podcasts (3)
Blogs (1)

Overview

Centralized support refers to support that is provided from the central (usually IT) organization, and is believed to provide economies of scale, reduction of redundancies and improved management efficiencies. Decentralized support allows individual units to make autonomous decisions to bring it closer to the point of service or action.

Publications (38)

EDUCAUSE publications address a diverse range of professional challenges in higher education IT, from updates on current developments to explorations of important overarching issues. Listed below are the full range of research, reports and other publications that EDUCAUSE and its members have written about Centralized and Decentralized Support.

Item ID	Title	Resource Category	Pub Date	Views
EQM09213	Dispersed Web Content Management in Higher Education Anne Arendt and Nathan Gerber Articles, Papers, and Reports	EDUCAUSE Quarterly	07/30/2009	740
ECS0904	Unity in Diversity at the University of Porto Richard N. Katz and Ted Dodds Articles, Papers, and Reports	ECAR	07/23/2009	107
PUB7202	The Tower and the Cloud: Higher Education in the Age of Cloud Computing Richard N. Katz and Diana G. Oblinger Books and Monographs	EDUCAUSE Publications	10/20/2008	1,995
ERB0905	Decentralized IT Governance and Policy in Higher Education Donald A. Krueger Articles, Papers, and Reports	ECAR	03/10/2009	2,641
ERM0761	The Organization of the Organization: CIOs’ Views on the Role of Central IT Articles, Papers, and Reports	EDUCAUSE Review	10/19/2007	8,294
ERB0810	Recasting the Centralization-Decentralization Debate: Advancing the Innovation Support Cycle Lawrence W. Frederick Articles, Papers, and Reports	ECAR	05/13/2008	5,230
EQM0811	An Antidote for the Faculty-IT Divide Luke Fernandez Articles, Papers, and Reports	EDUCAUSE Quarterly	02/13/2008	1,820
CEM9948	Decentralized Information Technology Requires Central Coordination! Sarah C. Michalak, Julio C. Facelli, Clifford J. Drew Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1999	6,366
EQM0247	Organizing Information Professionals on Campus Fredrick Miller Articles, Papers, and Reports	EDUCAUSE Quarterly	01/01/2002	5,089
ERM06310	Re-centering the Research Computing Enterprise Michael A. McRobbie Articles, Papers, and Reports	EDUCAUSE Review	01/01/2006	3,166
ESI07C	IT Help Desk Management ECAR Surveys	ECAR	01/16/2007	3,217
CSD4964	The Cost of Decentralization N. Dean Meyer Articles, Papers, and Reports	Community Recommendation	06/28/2006	1,800
ECS0408	Developing an Institutional Perspective on the Information Technology Function: The Case of Cornell University Harvey Blustain and Philip J. Goldstein Articles, Papers, and Reports	ECAR	12/02/2004	3,693
EDU04154	Core Service Teams as Agents of Culture Change David Stack Programs and Projects	EDUCAUSE Annual	01/01/2004	3,023
EQM0418	Autonomously Organized and Funded IT Groups Bruce Nichol Articles, Papers, and Reports	EDUCAUSE Quarterly	01/01/2004	4,296
ERM94111	Economics of Computing: The Case of Centralized Network File Servers Martin B. Solomon Articles, Papers, and Reports	Educom Review (Archives)	01/01/1994	3,132
CNC9421	Providing Access for the Scholars Work Environment (SWE) Donald Carder and James Penrod Articles, Papers, and Reports	CAUSE (Archives)	01/01/1994	6,042
CNC9608	A New Way of Establishing Campuswide Standards and Recommended Solutions Joan Gargano Articles, Papers, and Reports	CAUSE (Archives)	01/01/1996	5,609
CEM9142	Data Administration and Distributed Data Processing Bernbom Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1991	8,743
CNC9402	Having Your Cake and Eating it Too: A Recipe for a Collaborative CWIS in a Decentralized Environment Watkins, O Articles, Papers, and Reports	CAUSE (Archives)	01/01/1994	5,377
CNC9422	Serving Students Well Serves Us Ellis, Heidinger, Solbert Articles, Papers, and Reports	CAUSE (Archives)	01/01/1994	5,535
CEM9013	Generating Academic Support for Information Systems Davenport Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1990	7,955
CEM9038	Supporting Non-standard Micro Hardware and Software at Bowling Green Whitmire Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1990	6,413
CEM9119	An Opportunity for Fundamental, Systemic Change Barone Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1991	5,984
CEM9231	Organizing Information Technology - Integration or Disintegration? McClure Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1992	5,747

Presentations (36)

Stepping away from the distractions of normal routine to meet with peers, share experiences, and learn together can be invaluable. EDUCAUSE places great emphasis on the face-to-face meeting experience, offering you numerous opportunities throughout the year to gather with colleagues - from small regional events and special topic meetings to large, national conferences covering the full spectrum of roles and issues important to higher education. For more information on EDUCAUSE conferences and seminars, please see our Frequently Asked Questions page. Listed below is the full range of presentations EDUCAUSE and its members tagged with Centralized and Decentralized Support

Item ID	Title	Resource Category	Pub Date	Views
MARC09_47927	Decentralization in a Centralized IT Environment Lloyd Onyett and Todd Cunningham Presentations/Speeches	Mid-Atlantic Regional	01/08/2009	317
SWRC09_48296	Implementing a Reporting Tool Through a Centralized Area in a Decentralized Environment Julian Hooker Presentations/Speeches	Southwest Regional	02/24/2009	594
NC09_48424	Centralizing Student Support for Academic Success Kevin Wong and David J. Blezard Presentations/Speeches	NERCOMP	03/11/2009	242
MWRC09_48494	Centralized and Decentralized Aspects of Support Environments: A Comparison of Two Universities Justin Smith and Robert Jackson Presentations/Speeches	Midwest Regional	03/25/2009	635
MWRC09_48500	The Power of Two: Providing Exceptional Information Technology Services Through Shared Responsibility Brandon Bernier and Brian Paige Presentations/Speeches	Midwest Regional	03/24/2009	349
EDU07267	The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey Mark C. Sheehan Presentations/Speeches	EDUCAUSE Annual	10/23/2007	932
MWR08080	A Place for Everyone: Understanding IT Culture Using S-Curves Chris A. McCoy Presentations/Speeches	Midwest Regional	03/17/2008	137
EDU07261	Charting the IT Path: Unifying IT Strategic Planning with Central and Decentralized IT Goals Jiang Lan, Randall Powell, Joseph Gargiulo, Mary Queyrouze, and Ellen Jackofsky Presentations/Speeches	EDUCAUSE Annual	10/23/2007	617
EDU06201	Building Effective Relationships Between Central and Decentralized IT Units on Campus Shawn F. Clouse, Andrew Covell, Steve Fleagle, Ray Ford, Paul B. Gandel, and Maggie Jesse Presentations/Speeches	EDUCAUSE Annual	10/10/2006	2,014
EDU0142	Making It Up as We Go: Collaboration Between the Library and Central University Information Services to Provide IT Support in an Academic Medical Center Jane Blumenthal and Ardoth A. Hassler Presentations/Speeches	EDUCAUSE Annual	01/01/2001	5,755
EDU06280	Fiscal Gain Without Political Pain: Keeping a Personalized Face on Support Centralization Tammy Barr, Bradley J. Greer and Sandra McGowan Presentations/Speeches	EDUCAUSE Annual	10/11/2006	1,787
EDU06306	Implementing IT Shared Services in a Research-Led University Without Limiting Innovation Angela Bridgland and Linda O'Brien Presentations/Speeches	EDUCAUSE Annual	10/12/2006	2,093
MAC07059	Supporting Academic Needs: A Strategic Customer Care/Sustainable Support Model Paul Halpine Presentations/Speeches	Mid-Atlantic Regional	01/17/2007	1,967
MWR07048	Investing in Central IT Soft and Technical Skills and Engaging Faculty/Staff in Common Goals Katherine L. Heath, Bruce Maas Presentations/Speeches	Midwest Regional	03/13/2007	1,357
NCP0331	College Teaching and Technology Plans: Centralizing Web-Enhanced Course Design in a Decentralized Environment Jean Foster, Elizabeth Hess, Rebecca Petersen-Leary and Alicia K. Russell Presentations/Speeches	NERCOMP	01/01/2003	4,734
SER0127	Internet Video: Tools and Techniques Larry D. Conrad, Justin Downing and James Todd Smith Presentations/Speeches	Southeast Regional	01/01/2001	5,252
WRC07032	Effective Communication on a Decentralized Campus Craig Bennion, Mindy Tueller Presentations/Speeches	Western Regional conferences	05/07/2007	1,397
EDU0161	Soothing the Many-Headed Beast: How to Support Everything with Limited Resources Mark Adler, Susan Bright, and Brian Scott Presentations/Speeches	EDUCAUSE Annual	01/01/2001	6,349
EDU06202	Milking the Model: Getting the Most Out of Integration and Centralization Geoffrey Robert Dengate and Janice Rickards Presentations/Speeches	EDUCAUSE Annual	10/10/2006	1,631
ELI063002	Know Where: Learning in a Complex, Adaptive Age George Siemens Presentations/Speeches	ELI Meetings	01/01/2006	2,814
MAC0121	Bringing IT All Back Home: Centralizing Systems in a Decentralized Climate William Lantry, Ziaeddin Mafaher, and Peter J. Murray Presentations/Speeches	Mid-Atlantic Regional	01/01/2001	5,563
SER0205	One Stop Shopping for IT Support Services Sidney Morrison Presentations/Speeches	Southeast Regional	01/01/2002	5,285
SER0409	Building a Training Network: The Technology Liaison Program Jeffrey L. Overholtzer Presentations/Speeches	Southeast Regional	01/01/2004	4,346
SER06049	Decentralizing Support Services: It's All About Relationships Michael Bachman Presentations/Speeches	Southeast Regional	06/19/2006	1,795
SPC0674	Two Approaches to PCI DSS Compliance Michael Chapple and Jane Drews Presentations/Speeches	Security Professionals Conference	04/11/2006	2,820

Podcasts (3)

Name	Views	Post date
EDUCAUSE Now - Show #2 - P2P, Clifford Lynch, IT Cultures Play \| Show Notes \| Download (14.59 MB audio/mpeg)	767	04/10/2008
An Interview with Jenn Stringer, Stanford School of Medicine Play \| Show Notes \| Download (5.39 MB audio/mpeg)	3,369	06/06/2007
EDUCAUSE2006 Podcast: Building Relationships Between Central and Decentralized Units Play \| Show Notes \| Download (41.72 MB audio/mpeg)	3,130	02/16/2007

Blogs (1)

EDUCAUSE hosts a number of blogs for its members. To view a list of all our blogs, click here.

Title	Blogger	Posted	Views
May 19: Free Web Seminar on MCommunity to Improve IT Service Provisioning at the University of Michigan	Colleen Luckett, EDUCAUSE	05/12/2008	364

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