ITIL - 32 Resources

Publications (10)

EDUCAUSE publications address a diverse range of professional challenges in higher education IT, from updates on current developments to explorations of important overarching issues. Listed below are the full range of research, reports and other publications that EDUCAUSE and its members have written about ITIL.

Keywords

Item ID	Title	Resource Category	Pub Date	Views	Ranking
EST1009	7 Things You Should Know About ITIL		10/05/2010	1,782
ERB1020	Making IT Governance Work		10/05/2010	1,514
ERB1012	Structuring the IT Organization for Cloud Services		06/15/2010	1,585
DEC0902	IT Service Management		12/15/2009	1,070
ERB1009	IT Organizations: Balancing Centralized Efficiencies with Localized Needs		05/04/2010	2,534
ERB0909	Securing Institutional Data: Let’s Make It Everyone’s Business		05/05/2009	2,632
ERB0917	Beyond the Help Desk: Creating a Culture of Service in the IT Organization		08/25/2009	2,454
EQM06211	The Visible Ops Handbook: Starting ITIL in 4 Practical Steps; Student Information Systems: A Guide to Implementation Success - Book Reviews		01/01/2006	7,680
ECS0801	ITIL at New York University: A Framework for Excellence		04/17/2008	3,713
ERS0804	ITIL Service Management Practices: Third Time's the Charm		07/07/2008	3,376

Presentations (16)

Stepping away from the distractions of normal routine to meet with peers, share experiences, and learn together can be invaluable. EDUCAUSE places great emphasis on the face-to-face meeting experience, offering you numerous opportunities throughout the year to gather with colleagues - from small regional events and special topic meetings to large, national conferences covering the full spectrum of roles and issues important to higher education. For more information on EDUCAUSE conferences and seminars, please see our Frequently Asked Questions page. Listed below is the full range of presentations EDUCAUSE and its members tagged with ITIL

Keywords

Item ID	Title	Pub Date	Views	Ranking
MWRC11_221394	A Service Management Journey: "That's All Well and Good in Practice, but How Well Does It Work in Theory?"	03/16/2011	173
SERC11_223644	A Collaborative Product: How Working Together Can Increase Effectiveness and Efficiency	06/02/2011	127
MWRC10_201583	Firefighting and Heroics to Process and Planning: Starting Up an ITIL-Induced Organization	03/16/2010	152
SERC10_206251	TechQual, Budgets, and Improving Service Management	06/03/2010	132
NC10_201210	SUNY Learning Network: Evolving from HelpDesk	03/10/2010	118
MWRC10_199350	Change Is Evil: 'Tis Better to Die	03/16/2010	154
MWRC09_48362	ITIL Bubbles to the Surface: Best Practices Arising from the Trenches	03/23/2009	451
MWRC09_48455	A Starting Framework for Successful ITIL Implementation	03/23/2009	1,388
WRC09_170278	Driving Organizational Change with ITIL and a New Service Desk	04/17/2009	735
SERC09_172865	Sustainable Governance: Transforming IT from an Oral to a Written Culture	05/31/2009	124
E10_208295	Against All Odds: A Case Study of ITIL Adoption at Rice University	10/15/2010	1,015
E10_209088	TechQual, Budgets, and Improving Service Management	10/14/2010	273
E08_47614	Information Technology Process Improvement in Higher Education	10/30/2008	1,517
E08_47812	Getting Past Heroes, Silos, and Small Boxes	10/29/2008	425
SWRC09_48245	Designing and Implementing a Five Nines Strategy	02/24/2009	680
ENT08025	Understanding and Applying ITIL in Higher Education	05/28/2008	1,578

Podcasts (4)

Name	Views	Post date
EDUCAUSE Now - #30 - 1) So, You Want to Be a Leader? 2) Implementing the ITIL Framework   Play | Show Notes | Download (5.47 MB audio/mpeg)	400	08/12/2010
Session Podcast: Revisiting Your IT Governance Model   Play | Show Notes | Download (16.1 MB audio/mpeg)	166	03/30/2010
EDUCAUSE2006 Podcast: ITIL in the Real World   Play | Show Notes | Download (45.4 MB audio/mpeg)	3,734	03/17/2007
An Interview with Tracy Schroeder   Play | Show Notes | Download (16.63 MB audio/mpeg)	4,738	10/26/2006

Blogs (2)

EDUCAUSE hosts a number of blogs for its members. To view a list of all our blogs, click here.

Title	Blogger	Posted	Views
EDUCAUSE Releases 7 Things You Should Know About ITIL	James Berg, EDUCAUSE	10/08/2010	366
New EDUCAUSE Constituent Groups Formed: Social Media and ITIL in Higher Education	James Berg, EDUCAUSE	03/05/2010	118