ITIL - 15 Resources

Publications (5)

EDUCAUSE publications address a diverse range of professional challenges in higher education IT, from updates on current developments to explorations of important overarching issues. Listed below are the full range of research, reports and other publications that EDUCAUSE and its members have written about ITIL.

Keywords

Item ID	Title	Resource Category	Pub Date	Views	Ranking
ERB0909	Securing Institutional Data: Let’s Make It Everyone’s Business Tammy L. Clark Articles, Papers, and Reports	ECAR	05/05/2009	2,099
ERS0804	ITIL Service Management Practices: Third Time's the Charm Michael Disabato Articles, Papers, and Reports	ECAR	07/07/2008	2,731
ECS0801	ITIL at New York University: A Framework for Excellence Judith A. Pirani, Mark C. Sheehan, and Bob Albrecht Articles, Papers, and Reports	ECAR	04/17/2008	2,795
EQM06211	The Visible Ops Handbook: Starting ITIL in 4 Practical Steps; Student Information Systems: A Guide to Implementation Success - Book Reviews Reviewed by Wayne Brown and Peter B. DeBlois Articles, Papers, and Reports	EDUCAUSE Quarterly	01/01/2006	6,107
ERB0917	Beyond the Help Desk: Creating a Culture of Service in the IT Organization Anne Scrivener Agee and Robert Renaud Articles, Papers, and Reports	ECAR	08/25/2009	1,531

Presentations (8)

Stepping away from the distractions of normal routine to meet with peers, share experiences, and learn together can be invaluable. EDUCAUSE places great emphasis on the face-to-face meeting experience, offering you numerous opportunities throughout the year to gather with colleagues - from small regional events and special topic meetings to large, national conferences covering the full spectrum of roles and issues important to higher education. For more information on EDUCAUSE conferences and seminars, please see our Frequently Asked Questions page. Listed below is the full range of presentations EDUCAUSE and its members tagged with ITIL

Keywords

Item ID	Title	Resource Category	Pub Date	Views	Ranking
SWRC09_48245	Designing and Implementing a Five Nines Strategy Shah Ardalan and Link Alander Presentations/Speeches	Southwest Regional	02/24/2009	544
MWRC09_48362	ITIL Bubbles to the Surface: Best Practices Arising from the Trenches Victor Ponelis, Jack Lepak, and David Lawver Presentations/Speeches	Midwest Regional	03/23/2009	325
MWRC09_48455	A Starting Framework for Successful ITIL Implementation Andrea Stevens Presentations/Speeches	Midwest Regional	03/23/2009	748
WRC09_170278	Driving Organizational Change with ITIL and a New Service Desk Presentations and Seminars	Western Regional conferences	04/17/2009	332
SERC09_172865	Sustainable Governance: Transforming IT from an Oral to a Written Culture Presentations and Seminars	Southeast Regional	05/31/2009	62
E08_47614	Information Technology Process Improvement in Higher Education Vicky Dean and James R. Haustein Presentations/Speeches	EDUCAUSE Annual	10/30/2008	874
E08_47812	Getting Past Heroes, Silos, and Small Boxes Dennis G. Ravenelle Presentations/Speeches	EDUCAUSE Annual	10/29/2008	376
ENT08025	Understanding and Applying ITIL in Higher Education William Cunningham Presentations/Speeches	Enterprise Technology	05/28/2008	966

Podcasts (2)

Name	Views	Post date
EDUCAUSE2006 Podcast: ITIL in the Real World   Play | Show Notes | Download (45.4 MB audio/mpeg)	3,714	03/17/2007
An Interview with Tracy Schroeder   Play | Show Notes | Download (16.63 MB audio/mpeg)	4,579	10/26/2006