Outsourcing - 107 Resources

Overview
Publications (59)
Presentations (33)
Policies (1)
Podcasts (9)
Blogs (6)

Overview

A contractual relationship, with a vendor on the premise, to assume responsibility for one or more IT functions or buseness processes. In outsourcing, the vendor owns the assets and the people required.

Publications (59)

EDUCAUSE publications address a diverse range of professional challenges in higher education IT, from updates on current developments to explorations of important overarching issues. Listed below are the full range of research, reports and other publications that EDUCAUSE and its members have written about Outsourcing.

Item ID	Title	Resource Category	Pub Date	Views
EQM0921	Looking at IT Through a New Lens: Achieving Cost Savings in a Fiscally Challenging Time George F. Claffey, Jr. Articles, Papers, and Reports	EDUCAUSE Quarterly	07/30/2009	1,037
ERM0963	Above-Campus Services: Shaping the Promise of Cloud Computing for Higher Education Brad Wheeler and Shelton M. Waggener Articles, Papers, and Reports	EDUCAUSE Review	10/30/2009	175
ERS0905	Alternative IT Sourcing Strategies: From the Campus to the Cloud Philip J. Goldstein Articles, Papers, and Reports	ECAR	08/20/2009	2,701
EKF0905	Alternative IT Sourcing Strategies: From the Campus to the Cloud–Key Findings Philip J. Goldstein Articles, Papers, and Reports	ECAR	08/17/2009	693
ECM0905	Alternative IT Sourcing Strategies: From the Campus to the Cloud—Roadmap Philip J. Goldstein Articles, Papers, and Reports	ECAR	08/20/2009	187
ECS0907	Partnership of Four: Managing Alternative Sourcing at Oakland University Bob Albrecht and Judith A. Pirani Articles, Papers, and Reports	ECAR	08/19/2009	96
ERB0908	Crowdsourcing the IT Help Desk: A Cloud Approach to Mass Intelligence Dewitt Latimer, Kathryn Rose, Justin Sipher and Melissa Woo Articles, Papers, and Reports	ECAR	04/21/2009	1,825
ERB0912	Strategic Outsourcing and Cloud Computing: Reality Is a Sober Adversary Michael A. Corn Articles, Papers, and Reports	ECAR	06/16/2009	1,576
ECS0906	Thomas Jefferson University: Enhancing IT Operations with an Outsourced Data Center Judith A. Pirani and Susan J. Foster Articles, Papers, and Reports	ECAR	08/13/2009	191
ERM0862	Painting the Clouds Colin Currie Articles, Papers, and Reports	EDUCAUSE Review	10/23/2008	2,746
ERS0708	Service on the Front Line: The IT Help Desk in Higher Education Mark C. Sheehan Articles, Papers, and Reports	ECAR	12/03/2007	7,906
EST0902	7 Things You Should Know About Cloud Computing Articles, Papers, and Reports	EDUCAUSE Publications	08/03/2009	5,155
EQM08312	Student Input in College Decision Making Celeste M. Schwartz, Emory Craig, Jeffrey G. Trzeciak, Julie K. Little, and Veronica Diaz Articles, Papers, and Reports	EDUCAUSE Quarterly	08/04/2008	1,473
ESI08D	IT Services Sourcing Survey Philip J. Goldstein Surveys	ECAR	11/04/2008	2,459
ERS0804	ITIL Service Management Practices: Third Time's the Charm Michael Disabato Articles, Papers, and Reports	ECAR	07/07/2008	2,709
ERM0838	A Solution Looking for a Problem Rebecca Gould and Elizabeth A. Unger Articles, Papers, and Reports	EDUCAUSE Review	05/07/2008	2,295
ECS0801	ITIL at New York University: A Framework for Excellence Judith A. Pirani, Mark C. Sheehan, and Bob Albrecht Articles, Papers, and Reports	ECAR	04/17/2008	2,777
ERB0810	Recasting the Centralization-Decentralization Debate: Advancing the Innovation Support Cycle Lawrence W. Frederick Articles, Papers, and Reports	ECAR	05/13/2008	5,224
CSD5466	Google Apps Education Edition Vendors	Community Recommendation	06/25/2008	2,064
CSD5467	Microsoft Live@edu Vendors	Community Recommendation	06/26/2008	797
ECS0708	University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations Judith A. Pirani and Donald Z. Spicer Articles, Papers, and Reports	ECAR	12/21/2007	1,545
ECS0709	University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide Donald Z. Spicer and Judith A. Pirani Articles, Papers, and Reports	ECAR	02/14/2008	1,591
EKF0708	Service on the Front Line: The IT Help Desk in Higher Education – Key Findings Judith Borreson Caruso and Mark C. Sheehan Articles, Papers, and Reports	ECAR	12/03/2007	3,500
ECM0708	Service on the Front Line: The IT Helpdesk in Higher Education Roadmap Judith A. Pirani and Mark C. Sheehan Articles, Papers, and Reports	ECAR	12/03/2007	1,676
EQM08111	Operational Lessons from a Strategic Sourcing Project Adam Krob Articles, Papers, and Reports	EDUCAUSE Quarterly	02/13/2008	1,714

Presentations (33)

Stepping away from the distractions of normal routine to meet with peers, share experiences, and learn together can be invaluable. EDUCAUSE places great emphasis on the face-to-face meeting experience, offering you numerous opportunities throughout the year to gather with colleagues - from small regional events and special topic meetings to large, national conferences covering the full spectrum of roles and issues important to higher education. For more information on EDUCAUSE conferences and seminars, please see our Frequently Asked Questions page. Listed below is the full range of presentations EDUCAUSE and its members tagged with Outsourcing

Item ID	Title	Resource Category	Pub Date	Views
SERC09_172448	Outsourcing E-Mail and Other Applications Presentations and Seminars	Southeast Regional	05/26/2009	152
E08_47572	In and Outsourcing: Benefits and Risks Lev S. Gonick and David E. Trevvett Presentations/Speeches	EDUCAUSE Annual	10/29/2008	668
E08_47699	Outsourcing Non-E-Mail Applications Kathleen Christoph Presentations/Speeches	EDUCAUSE Annual	10/30/2008	182
MARC09_47949	Help Desk Outsourcing: Lessons Learned Eric Behrens and Kathie La Martina Presentations/Speeches	Mid-Atlantic Regional	01/07/2009	962
MARC09_48024	Performing Risk Analysis and Testing: Outsource or In-House? A Towson University Case Study Lynn Ray Presentations/Speeches	Mid-Atlantic Regional	01/07/2009	405
ECR0709	The Upward Trail: Success Factors in Help Desk Management Mark C. Sheehan Presentations/Speeches	ECAR	12/06/2007	1,138
CSD5465	MS WindowsLive@EDU Alan Walsh and Randy Wiemer Presentations/Speeches	Community Recommendation	07/10/2006	686
MAC08051	Penn Live: A Case Study in Updating the Student E-Mail Service John MacDermott, Christopher Mustazza, and Ira Winston Presentations/Speeches	Mid-Atlantic Regional	01/15/2008	305
EDU07267	The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey Mark C. Sheehan Presentations/Speeches	EDUCAUSE Annual	10/23/2007	932
EDU07204	Outsourcing Student E-Mail and Other Collaboration Services Wendy Woodward Presentations/Speeches	EDUCAUSE Annual	10/23/2007	699
EDU0073	Funding IT: When Does Outsourcing Make Sense? S. Alan McCord Presentations/Speeches	EDUCAUSE Annual	01/01/2000	6,824
EDU06243	Application Service Providers and Outsourcing: Protect Your Assets Theresa Rowe Presentations/Speeches	EDUCAUSE Annual	10/11/2006	2,304
LIVE0712	Outsourcing E-Mail and Other Commodity Services Jeffrey Keltner and Wendy Woodward Presentations/Speeches	Web Seminars EDUCAUSE	06/19/2007	2,264
SAC07006	Outsourcing Student Collaborative Services Kari Barlow, H. O'Neal Smitherman, and Wendy Woodward Presentations/Speeches	SAC (Archives)	09/10/2007	3,628
LIVE0718	Exploring Student Communications Services for the 21st Century Deirdre Woods, Ira Winston, and Walter Harp Presentations/Speeches	Web Seminars EDUCAUSE	09/19/2007	2,716
EDU06231	Letting Go of ResNet Edwin W. Fuller, Anthony Hambey and Robert C. Paver Presentations/Speeches	EDUCAUSE Annual	10/10/2006	1,823
ETX0103	Outsourcing IT Infrastructure at The University of Texas Medical Branch at Galveston Tom Epley Presentations/Speeches	Southwest Regional	01/01/2001	6,774
MWR07086	Outsourcing Student E-Mail and Other Collaboration Services Wendy Woodward Presentations/Speeches	Midwest Regional	03/14/2007	1,908
SER0301	Outsourcing: Emerging Opportunity or Bear in the Woods? William F. Hogue Presentations/Speeches	Southeast Regional	01/01/2003	4,787
SWR0672	Providing Student E-Mail Getting You Down? Outsource It! Cynthia M. Hadden and Brian D. Voss Presentations/Speeches	Southwest Regional	02/24/2006	2,361
ENT07002	Commoditization of Core Services Cynthia M. Hadden and Brian D. Voss Presentations and Seminars	Enterprise Technology	05/23/2007	2,984
CMR0575	A Camel Is a Horse Designed by Committee: Benefits of Outsourcing Web Design Thomas Tuchscher Presentations/Speeches	CUMREC (Archives)	05/17/2005	4,258
EDU0184	From E-Commerce to E-Everything: Applying E-Business Models in the University Setting Link Alander, Director and Todd Lindley Presentations/Speeches	EDUCAUSE Annual	01/01/2001	5,978
EDU06084	Dealing with Printing Services Blanca Ivonne Castro Lopez, Francisco José Camargo Santacruz, and Alejandra Ocariz Villasenor Presentations/Speeches	EDUCAUSE Annual	10/10/2006	1,796
PKI0111	The DST view of PKI Trent Henry and Casey Lide Presentations/Speeches	PKI Meetings (Archives)	01/01/2001	5,232

Policies (1)

Item ID	Title	Resource Category	Pub Date	Views	Ranking
CSD5334	Third-party Management of Information Resources Policies and Procedures	Community Recommendation	03/21/2007	748

Podcasts (9)

Name	Views	Post date
E08 Podcast: E-Mail: In or Out? Play \| Show Notes \| Download (31.75 MB audio/mpeg)	733	11/25/2008
E07 Podcast: An Interview with Cedric Bennett - Security Concerns and Risk Management Play \| Show Notes \| Download (13.65 MB audio/mpeg)	908	11/01/2007
Podcast: Outsourcing and Partnering for Student Collaborative Services - An Interview with O'Neal Smitherman Play \| Show Notes \| Download (12.57 MB audio/mpeg)	3,406	08/13/2007
Commoditization of Core Services: An Interview with Brian Voss and Cynthia Hadden Play \| Show Notes \| Download (11.89 MB audio/mpeg)	3,576	06/20/2007
2007 Policy Conference: Year In Review Play \| Show Notes \| Download (30.14 MB audio/mpeg)	4,705	06/05/2007
EDUCAUSE2006 Podcast: Application Service Providers Play \| Show Notes \| Download (32.77 MB audio/mpeg)	3,415	03/02/2007
An Interview with Tracy Schroeder Play \| Show Notes \| Download (16.63 MB audio/mpeg)	4,562	10/26/2006
An Interview with Khalid Chaudhary, AVP at Tennessee State University Play \| Show Notes \| Download (16.27 MB audio/mp3)	5,412	11/11/2005
An Interview with Tom Tuchscher about Outsourcing Web Design Play \| Show Notes \| Download (5.04 MB audio/mp3)	4,495	05/19/2005

Blogs (6)

EDUCAUSE hosts a number of blogs for its members. To view a list of all our blogs, click here.

Title	Blogger	Posted	Views
EDUCAUSE Announces New ECAR Study on Alternative IT Sourcing Strategies	Lisa Gesner, EDUCAUSE	08/19/2009	227
Institute for Computer Policy and Law (ICPL) Annual Seminar July 20-23	Rodney J. Petersen, EDUCAUSE	06/25/2009	114
Final FERPA Rules Announced by Department of Education	Valerie M. Vogel, EDUCAUSE	02/05/2009	593
Final FERPA Rules Announced by Department of Education	Rodney J. Petersen, EDUCAUSE	12/09/2008	505
Tune In September 19 for a Free Web Seminar on Student Communications Services for the 21st Century	Colleen Luckett, EDUCAUSE	09/12/2007	3,261
June 19: Free Web Seminar on Outsourcing E-mail and Other Commodity Services	Lisa Gesner, EDUCAUSE	06/07/2007	3,226

Do you have a great resource that should be listed here? Email contribute@educause.edu with your recommendation!