Service Assessment - 23 Resources

Publications (3)

EDUCAUSE publications address a diverse range of professional challenges in higher education IT, from updates on current developments to explorations of important overarching issues. Listed below are the full range of research, reports and other publications that EDUCAUSE and its members have written about Service Assessment.

Keywords

Item ID	Title	Resource Category	Pub Date	Views	Ranking
ERB1110	Evaluating IT and Library Services with the MISO Survey		07/26/2011	1,941
ERB1114	From Learning Commons to Learning Outcomes: Assessing Collaborative Services and Spaces		09/27/2011	2,754
ERB1018	Assessing What Faculty, Students, and Staff Expect from Information Technology Organizations in Higher Education		09/07/2010	2,089

Presentations (17)

Stepping away from the distractions of normal routine to meet with peers, share experiences, and learn together can be invaluable. EDUCAUSE places great emphasis on the face-to-face meeting experience, offering you numerous opportunities throughout the year to gather with colleagues - from small regional events and special topic meetings to large, national conferences covering the full spectrum of roles and issues important to higher education. For more information on EDUCAUSE conferences and seminars, please see our Frequently Asked Questions page. Listed below is the full range of presentations EDUCAUSE and its members tagged with Service Assessment

Keywords

Item ID	Title	Pub Date	Views	Ranking
MWRC11_221331	Updating the Value Proposition: Using Services to Define Your IT Organization	03/14/2011	192
ELI12_241431	Setting the Stage for Innovation: A Discussion of Insights from the MISO Survey	02/15/2012	302
SERC10_206251	TechQual, Budgets, and Improving Service Management	06/03/2010	132
SWRC09_48280	Making Progress: Measurement, Collaboration, and Communication	02/25/2009	555
E10_210858	Measuring IT Performance: A CIO Perspective of One Institution's Journey	10/13/2010	396
EDU07226	The e-Framework for Education and Research	10/23/2007	471
SWR07049	Visualizing the Value of Information Services to the Institution: People, Services, Processes, and Technology	02/21/2007	1,738
EDU07207	Visualizing the Institutional Value of Information Services	10/23/2007	268
EDU07235	Service Quality Assessments with Higher Education TechQual+	10/23/2007	1,283
MWR07063	Effective Tools to Manage a Diverse IT Department	03/12/2007	3,651
NCP07062	Why Services Matter: Building Your Value Story and Business Case	03/21/2007	2,081
EDU05094	Applying the IT Service CMM model in a University Service Delivery Environment	10/20/2005	3,132
EDU06262	ITIL in the Real World: NYU Leverages ITIL Best Practices to Enhance IT Organizational Processes	10/11/2006	2,733
EDU06265	Using Sound Bites to Support IT	10/11/2006	1,662
MWR0652	Service-Oriented Architecture: UW's Migration Strategy	03/13/2006	2,108
SER06010	CIT Systems Leasing - Managing IT Costs and Improving Service Delivery: New and Emerging Tools	06/21/2006	2,280
SWR0666	Transforming an IT Community: Techniques for Creating a Collaborative Service Culture	02/23/2006	2,024

Podcasts (1)

Name	Views	Post date
Podcast: An Interview with Albert DeSimone, University of Georgia - Assessing the Effectiveness of a Portal Solution   Play | Show Notes | Download (10.54 MB audio/mpeg)	3,918	07/12/2007

Blogs (2)

EDUCAUSE hosts a number of blogs for its members. To view a list of all our blogs, click here.

Title	Blogger	Posted	Views
Adventures in Service: Sweet Victory in Dallas	Joe Schuch, AV-1.org	12/01/2009	44
EDUCAUSE Enterprise 2006. Summary: IT Providers and Customers: Where You Stand Depends on Where You Sit	Lida Larsen, EDUCAUSE	06/05/2006	3,718