Support Services - 39 Resources

Overview

Publications (8)

EDUCAUSE publications address a diverse range of professional challenges in higher education IT, from updates on current developments to explorations of important overarching issues. Listed below are the full range of research, reports and other publications that EDUCAUSE and its members have written about Support Services.

Keywords

Item ID	Title	Resource Category	Pub Date	Views	Ranking
ERM0952	Sweating the Assets for Smarter IT Support		09/04/2009	1,105
EQM09315	Framing Questions		10/29/2009	154
ERB0918	Whatever It Takes: Supporting Higher Education Executives 24 x 7 x 365		09/08/2009	1,094
ERB0807	Learners 2.0? IT and 21st-Century Learners in Higher Education		04/01/2008	9,330
ERS0708	Service on the Front Line: The IT Help Desk in Higher Education		12/03/2007	7,922
ERS0801	IT Engagement in Research: A View of Medical School Practice		01/23/2008	2,701
ERS0605	IT Engagement in Research: A Baseline Study		08/28/2006	3,753
ERB0917	Beyond the Help Desk: Creating a Culture of Service in the IT Organization		08/25/2009	1,535

Presentations (20)

Stepping away from the distractions of normal routine to meet with peers, share experiences, and learn together can be invaluable. EDUCAUSE places great emphasis on the face-to-face meeting experience, offering you numerous opportunities throughout the year to gather with colleagues - from small regional events and special topic meetings to large, national conferences covering the full spectrum of roles and issues important to higher education. For more information on EDUCAUSE conferences and seminars, please see our Frequently Asked Questions page. Listed below is the full range of presentations EDUCAUSE and its members tagged with Support Services

Keywords

Item ID	Title	Pub Date	Views	Ranking
E09_176140	Ignorance Isn't Bliss: How to Find Out What Your Clients Really Need	11/06/2009	540
E09_175895	It's Not About the Technology: Moving the IT Organization from Service Provider to Valuable Asset	11/04/2009	285
E09_175899	IT Service Portfolio: Building a Bridge from Both Ends	11/04/2009	206
E09_175708	Distributed Technology Support	11/04/2009	305
E09_175893	How Discovering Shared Values Can Make You Happier	11/04/2009	163
E09_176048	Managing a Student Help Desk on Donuts and Achieving Success	11/04/2009	537
E09_176133	$30K Tuition: What Does It Buy from IT? (At Rice, a Lot!)	11/06/2009	278
E09_176022	Going Global: The Critical Role of IT as Institutions Expand Globally	11/04/2009	428
E09_176127	Reshaping Information Services for a Changing Faculty Population: Evidence and Insights from the MISO Survey	11/05/2009	263
E09_176008	Seminar 14P - Optimizing IT Services for the Enterprise	11/03/2009	590
E09_175922	Gaining a New Perspective: The Advantages of IT Professionals Podcasting	11/05/2009	169
E09_175908	Help Desk Coverage: How the University of Kentucky Did More with (Almost) Less	11/04/2009	162
E09_176090	What Happened to the Computer Lab?	11/05/2009	688
E09_176052	Attaining the Vision: Enterprise-Wide Expansion of CRM	11/04/2009	276
E08_47602	A Collaborative, Enterprise Approach to Efficient and Cost-Effective Desktop Management	10/30/2008	304
E08_47639	Rightsizing Your Request Tracking System	10/29/2008	515
E08_47619	Are You Ready? A Systematic Approach to Training New Help Desk Staff	10/30/2008	985
E08_177885	A Balancing Act: How Clemson University Is Redefining Its Distributed Support Model to Address Customer Needs	10/30/2008	29
E08_177890	A Balancing Act: How Clemson University Is Redefining Its Distributed Support Model to Address Customer Needs	10/29/2008	46
E08_189212	Distributed Technology Support	10/29/2008	11

Policies (4)

Keywords

Item ID	Title	Resource Category	Pub Date	Views	Ranking
CSD2632	IT Policies and Forms Policies and Procedures	Community Recommendation	01/01/2005	4,977
CSD3001	Help Desk Software and Hardware Support Limits Policies and Procedures	Community Recommendation	01/01/2004	3,759
CSD2628	Personal Digital Assistant (PDA) Support Policy Policies and Procedures	Community Recommendation	01/01/2005	3,828
CSD2631	Personal Digital Assistant (PDA) Support Policy Policies and Procedures	Community Recommendation	01/01/2002	3,778

Podcasts (7)

Name	Views	Post date
E07 Podcast: In Plain English, Please: Effective IT Communications   Play | Show Notes | Download (31.17 MB audio/mpeg)	781	11/15/2007
Commoditization of Core Services: An Interview with Brian Voss and Cynthia Hadden   Play | Show Notes | Download (11.89 MB audio/mpeg)	3,578	06/20/2007
EDUCAUSE2006 Podcast: Fear Factor and American Idol   Play | Show Notes | Download (29.3 MB audio/mpeg)	3,485	04/13/2007
EDUCAUSE2006 Podcast: Keeping a Personalized Face on Support Centralization   Play | Show Notes | Download (43.44 MB audio/mpeg)	3,335	02/23/2007
E2005 Podcast: Supporting the Mobile User   Play | Show Notes | Download (20.84 MB audio/mpeg)	3,477	03/30/2006
E2005 Podcast: Stretch Your Staff with a Departmental Liaison Program   Play | Show Notes | Download (18.73 MB audio/mpeg)	3,262	02/23/2006
E2005 Podcast: An Enterprise-Grade Model for Classroom Technology Support   Play | Show Notes | Download (21.05 MB audio/mpeg)	3,387	02/10/2006

Blogs (4)

EDUCAUSE hosts a number of blogs for its members. To view a list of all our blogs, click here.

Title	Blogger	Posted	Views
An IT Relationship Management Roadmap - NOTES	Lida L. Larsen, EDUCAUSE	04/17/2009	498
Tune In July 1: Free Web Seminar on Meeting Communications Needs in Campus Dorms	Peggy Kurkowski, EDUCAUSE	06/25/2008	493
What Parents Wanna Know	Susan Miltenberger, Maryland Institute College of Art	02/20/2007	3,729
Access Technologists Higher Education Network [ATHEN]	Daniel J. Berkowitz, Boston University	04/01/2006	3,176