TQM - 23 Resources

Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series.

EDUCAUSE publications address a diverse range of professional challenges in higher education IT, from updates on current developments to explorations of important overarching issues. Listed below are the full range of research, reports and other publications that EDUCAUSE and its members have written about TQM.

Keywords

Item ID	Title	Resource Category	Pub Date	Views	Ranking
EPS154	Using Process in Team Projects Colleen Carmean Effective Practices	Community Recommendation	01/01/2003	1,244
ERB0516	Assessing and Communicating the Value of IT Mark R. Nelson Articles, Papers, and Reports	ECAR	08/02/2005	4,446
ECM0504	Good Enough! IT Investment and Business Process Performance in Higher Education Roadmap Judith A. Pirani Articles, Papers, and Reports	ECAR	06/15/2005	3,227
CMR9838	THE IUPUI Enrollment Center: From Concept to Reality Jennifer Pease, Karen Watkins Articles, Papers, and Reports	CUMREC (Archives)	01/01/1998	4,816
CEM9529	The Manager's Changing Role in a Teams Environment L. Conrad, S. Murphy Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1995	7,613
CMR9728	Seven Steps to Successful Team Building Laurie Bragg, Frances Fiscus, and Donna Loliger Articles, Papers, and Reports	CUMREC (Archives)	01/01/1997	5,247
CNC9300	The Proceedings of the 1993 CAUSE Annual Conference Articles, Papers, and Reports	CAUSE (Archives)	01/01/1993	4,690
ERM9545	The Four Horsemen Robert C. Heterick, Jr. Articles, Papers, and Reports	Educom Review (Archives)	01/01/1995	3,275
CEM9810	A Visit from Saint Mickolas: Earning Your Mouster's Degree in Leadership Howard Strauss Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1998	4,191
CNC9320	Quality Software ... But By Whose Definition. Is the End User King? Schulden Articles, Papers, and Reports	CAUSE (Archives)	01/01/1993	6,544
PUB3009	Reengineering: A Process for Transforming Higher Education James I. Penrod and Michael G. Dolence Articles, Papers, and Reports	EDUCAUSE Publications	01/01/1991	7,571
PUB3012	Self-Assessment for Campus Information Technology Services Linda Fleit Articles, Papers, and Reports	EDUCAUSE Publications	01/01/1994	7,404
CEM9247	Data Standardization Means Quality Information from Distributed Systems Balkan, McLaughlin, Harper Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1992	6,817
CNC9317	The Impact of TQM on an IT Organization: The First Eighteen Months Morris Articles, Papers, and Reports	CAUSE (Archives)	01/01/1993	5,903
CEM9224	Changing the Culture: Implementing TQM in an IT Organization Plice Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1992	5,940
CNC9201	Information Technology Excellence: It's Not Instant Pudding, Applying TQM to IT Fleit Articles, Papers, and Reports	CAUSE (Archives)	01/01/1992	5,022
CNC9452	Now that I've Empowered my Staff, What Do I Do?! Conrad, Murphy Articles, Papers, and Reports	CAUSE (Archives)	01/01/1994	5,128
CEM9115	Check the Quality of Your Information Support McLaughlin, Howard Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1991	6,191
CEM9133	Quality Management in a Campus IT Organization: An Interview with Hall & Towler, Harvard University Office for Information Technology Jane N. Ryland Articles, Papers, and Reports	CAUSE/EFFECT (Archives)	01/01/1991	5,383
CNC9246	Distributed Data Management: People Processes That Build in Quality Balkan, McLaughlin, Howard Articles, Papers, and Reports	CAUSE (Archives)	01/01/1992	6,073
CNC9249	Facilitating Change For Survival Donald, Naff Articles, Papers, and Reports	CAUSE (Archives)	01/01/1992	5,688
CNC9321	Guerrilla TQM or How to Infiltrate TQM into your Institution Teeter, Weller Articles, Papers, and Reports	CAUSE (Archives)	01/01/1993	5,504
CNC9322	Change in the Trenches: Continuous Improvement of Service Processes Renick, Towler Articles, Papers, and Reports	CAUSE (Archives)	01/01/1993	5,803