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Creating Yale's Administrative Systems Software Service Level Agreement

Creating Yale's Administrative Systems Software Service Level Agreement

Title:Creating Yale's Administrative Systems Software Service Level Agreement (ID: NCP0408)
Author(s):Arthur Hunt (Yale University)
Topics:Administrative Systems, SLA, Software Maintenance and Management
Origin:NERCOMP Conferences (2004)
Type:Agreements or Contracts, Presentations and Seminars
Abstract:Yale University is in the process of implementing a software service level agreement (SLA) with our Administrative Systems clients. The SLA summarizes the commitment of Yale's Administrative Systems group to provide all required services for reliable administrative applications with acceptable performance that meet client requirements and support effective business processes. The presentation will review the components of Yale's Administrative Systems SLA and describe the process of achieving consensus on it.
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Software SLA
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