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Culture Change: What IT Takes to Create a Quality Customer Service Environment

Culture Change: What IT Takes to Create a Quality Customer Service Environment

Title:Culture Change: What IT Takes to Create a Quality Customer Service Environment (ID: EDU0462)
Author(s):Anne Agee (St. Mary's College of Maryland), Ann Genovese (George Mason University) and Kathleen H. Gillette (George Mason University)
Topics:Customer Service, Organizational Change, Support Services
Origin:EDUCAUSE Annual Conferences (10/20/2004)
Type:Presentations and Seminars
Abstract:George Mason University has changed its IT culture to make providing quality customer service one of its highest priorities. This seminar will describe the IT Customer Service Standards Team, the programs introduced, our keys to success, and how the IT unit enabled a culture change.
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