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Defining an IT Workflow, from Request to Support

Defining an IT Workflow, from Request to Support

Title:Defining an IT Workflow, from Request to Support (ID: MWRC09_48495)
Author(s):David Schaefer (Miami University)
Topics:MWRC09, Support Services, Workflow and Applications
Origin:Midwest Regional Conferences (03/25/2009)
Type:Presentations and Seminars
Abstract:A large IT department composed of many units has inherent challenges in communication and coordination as customer requests are handled. This presentation will describe the process used by Miami University in attempting to define the proper steps as well as include a review of the resulting "IT workflow" steps.
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Defining an IT Workflow, from Request to Support
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