Firefighting and Heroics to Process and Planning: Starting Up an ITIL-Induced Organization

To mature as an organization, UW–Milwaukee considered several method and process improvement frameworks and chose ITIL (Information Technology Infrastructure Library) for its best practices for IT service management. With constricting resources and budgets and expanding faculty, schools, and physical space, UW–Milwaukee sought a few simple ways to begin implementing ITIL. We will share the efforts we have undertaken and our practical experiences with starting up an ITIL-induced organization.