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HELPING the Help Desk

HELPING the Help Desk

Title:HELPING the Help Desk (ID: CSD5684)
Author(s):Ann McClure (University Business)
Topics:Customer Service, Help Desk, Outsourcing
Source:University Business
Origin:Community Contributions (07/20/2009)
Type:Articles, Papers, and Reports
Abstract:

Outsourcing and technology are elevating customer service on IT’s front line.

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