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Hiring, Training, and Retaining Help Desk and ResNet Student Staff

Hiring, Training, and Retaining Help Desk and ResNet Student Staff

Title:Hiring, Training, and Retaining Help Desk and ResNet Student Staff (ID: NCP08073)
Author(s):Tad Ahlersmeyer (Boston College), Daniel Marini (Northeastern University) and Allison K. Catlin (Simmons College)
Topics:EDUCAUSE_NC08, Help Desk, IT Staffing, Student Employees, Support Services, Training
Origin:NERCOMP Conferences (03/10/2008)
Type:Presentations and Seminars
Abstract:

Due to service demands, we often expect our ResNet and student staff to perform miracles. This panel discussion will explore and compare solutions from three different institutions to training, retaining, and providing growth opportunities for student workers while meeting or exceeding service-level expectations.

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Hiring Training and Retaining Help Desk and ResNet Student Staff
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