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ITIL Bubbles to the Surface: Best Practices Arising from the Trenches

ITIL Bubbles to the Surface: Best Practices Arising from the Trenches

Title:ITIL Bubbles to the Surface: Best Practices Arising from the Trenches (ID: MWRC09_48362)
Author(s):Victor Ponelis (University of Wisconsin-Madison), Jack Lepak (University of Wisconsin-Madison) and David Lawver (University of Wisconsin-Madison)
Topics:ITIL, MWRC09, Support Services
Origin:Midwest Regional Conferences (03/23/2009)
Type:Presentations and Seminars
Abstract:

Improvements to service management can be a grassroots endeavor. Learn how UW-Madison Division of Information Technology stumbled on ITIL. Working together on the journey to adopting our own effective processes, we achieved a common working vocabulary while building a unified service catalog.

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