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ITIL in the Real World: NYU Leverages ITIL Best Practices to Enhance IT Organizational Processes

ITIL in the Real World: NYU Leverages ITIL Best Practices to Enhance IT Organizational Processes

Title:ITIL in the Real World: NYU Leverages ITIL Best Practices to Enhance IT Organizational Processes (ID: EDU06262)
Author(s):R. Ben Maddox (New York University)
Topics:Information Technology Management and Leadership, Organizational Culture, Organizational Development, Project Management, Service Assessment, Support Services
Origin:EDUCAUSE Annual Conferences (10/11/2006)
Type:Presentations and Seminars
Abstract:Underdefined IT processes may compromise product development, service delivery, organizational agility, and efficiency. Without well-developed IT processes, service partners may find it difficult to prioritize, plan, manage, and deliver services effectively. The Information Technology Infrastructure Library (ITIL) offers a broad-reaching and sophisticated framework for best practices for technology organizations.
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