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IT Metrics

IT Metrics

Title:IT Metrics (ID: E08_47638)
Author(s):Martin Klubeck (University of Notre Dame)
Topics:EDUCAUSE 2008, EDUCAUSE2008, Institutional Management, IT Effectiveness, it metrics, Metrics
Origin:EDUCAUSE Annual Conferences (10/29/2008)
Type:Presentations and Seminars
Abstract:

This group focuses on developing, collecting, and reporting IT metrics, leveraging peer efforts, and identifying benchmarks to improve the overall performance of IT departments. Frequently used metrics are customers' feedback on IT services, balanced with internally recorded metrics of actual customer IT services usage. A constant goal of this group is to assist others in implementing metrics in a more rigorous, meaningful, and timely manner.

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Capture from IT Metrics Discussion Session - Educause 2008
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